Solution Manager

Company: VideoSDK

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Startup

Company Type: Product

Business Model: B2B

Funding Stage: Seed

Industry: Information Technology

Job Description Position: Solution Manager

Location: Surat, GJ (Onsite) Experience: 2 - 5 Years

Education Required: BE/BTech in CS/IT About VideoSDK VideoSDK is a real-time communication platform built for developers who want performance and control. Our APIs and SDKs make it easy to add low-latency video, audio and interactive features to any product. Teams use VideoSDK to build custom video calls, live streams, webinars and collaborative apps while we handle signaling, media routing, scaling and reliability behind the scenes.

Role Overview We are looking for a hands-on

Solution Manager who can work closely with customers across discovery, onboarding, support, retention, and growth. This is a startup role where you will wear multiple hats across customer success, solution consulting, support coordination, and account expansion.

Responsibilities

• Understand customer requirements, use cases, pain points, and success goals.
• Manage customer onboarding and ensure fast product adoption.
• Coordinate with marketing and sales teams on lead qualification, follow-ups, and customer insights.
• Act as the main point of contact for customers during implementation, support, and escalations.
• Track support SLAs and work with internal teams to ensure timely issue resolution.
• Handle customer escalations with clear communication and ownership.
• Conduct regular customer check-ins and QBRs for key accounts.
• Identify churn risks early and drive customer retention plans.
• Find upsell and cross-sell opportunities based on customer needs and product usage.
• Share customer feedback with product, engineering, marketing, and leadership teams.

Requirements

• 2–5 years of experience in customer success, solution consulting, account management, support, or implementation.
• Strong communication, ownership, and problem-solving skills.
• Ability to manage customers, internal teams, and multiple priorities at the same time.
• Comfortable working in a fast-paced startup environment with changing priorities.
• Basic understanding of SaaS, APIs, technical products, or B2B software is preferred.
• Commercial mindset with the ability to support retention and expansion.

Ideal Candidate A proactive, customer-first operator who can understand customer problems, coordinate internally, solve issues, and help grow accounts. Someone who is comfortable being both strategic and hands-on.