Solution Engineer

Responsibilities:

• Understand customer billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.
• Translate complex business requirements into clear, structured Zenskar workflows and configurations.
• Design solutions for complex B2B SaaS products with a strong focus on business outcomes rather than features.

Pre-Sales and Technical Discovery:

• Lead technical discovery with Finance, RevOps, and Engineering stakeholders.
• Understand billing models, usage data, source systems, and revenue recognition requirements before discussing features.
• Partner with Sales on live demos, sandbox setups, and RFP responses.
• Build demos around the prospect's actual business scenario, rather than delivering generic product tours.
• Set up metered plans, demonstrate usage ingestion and rated invoices, and show where revenue gets recognized.
• Design integrations and map how usage flows from Postgres, Snowflake, or other data warehouses into Zenskar.
• Identify potential issues around idempotency, late-arriving events, and reconciliation before they become implementation problems.
• Own the technical win by qualifying opportunities, identifying champions and economic buyers, multi-threading with CFOs, and de-risking the implementation.

Business Case and Enablement:

• Prepare business case documents and complete RFPs.
• Connect product capabilities to measurable business outcomes, such as dollars saved or risks eliminated.
• Create customer-specific solution documentation and clear handoff references for post-sale teams.
• Communicate effectively with both CXO-level stakeholders and technical teams.

Internal Coordination:

• Act as the voice of the customer internally.
• Feed structured insights from customer discovery back to Product and Engineering.
• Raise and follow through on time-sensitive issues to ensure deal momentum is maintained.

Requirements:

• 5+ years of total experience, including meaningful time in a hands-on technical role such as: Solutions Engineering, Sales Engineering, Forward-Deployed Engineering, Data Engineering, Backend Engineering, and Integrations.
• Strong hands-on experience actually building, not just support tickets.
• Comfortable writing real SQL, including window functions, Date logic, and Data analysis and troubleshooting
• Experience building or debugging REST API integrations.
• Clear understanding of APIs, webhooks, data flows, and integrations.

Product and Domain Experience:

• Experience with B2B SaaS products.
• Experience in one or more of the following is highly relevant: Billing, Payments, FinTech, ERP, and Data Infrastructure.

Customer-Facing Experience:

• Experience working directly with customers in a technical capacity, including technical discovery, proofs of concept, product demos, implementation discussions, and solution design.
• Comfortable supporting enterprise-grade sales cycles involving multiple stakeholders.
• Experience working with US or international customers is preferred.
• Ability to have a credible conversation with a CFO and an engineer on the same day.

Education and Others:

• CS or Engineering degree, or demonstrable equivalent hands-on experience.
• Experience working at a small company (< 100 employees, Seed to Series A) is a plus, but not mandatory.
• Willingness to work US-overlap hours, approximately 6:00 PM - 2:00 AM IST, Monday to Friday.
• A good sense of humor and the ability to not take yourself too seriously. We're building something hard it's more fun when you can laugh along the way.