Solution Engineer, Manager

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job

The adventure begins right here, with you, at SITA.

About The Role And The Team

PURPOSE

As a Solution Engineer Manager, you will collaborate on the technology planning, strategy, direction, and design choices within Cybersecurity, Wireless and voice related opportunities. These solutions are key to meeting the business requirements of SITA customers.

This includes providing guidance, support, and advice in the proposal, implementation, and deployment of any new or existing product developments as part of a customer solution.

You will be accountable for shaping customer success by translating business needs into scalable technical solutions

Reporting to the Product Portfolio Manager, you will be a part of the Value Added Solutions team of Solution Engineers and Product Managers responsible for bringing to customers the latest innovative solutions.

What You'll Do

• Provides technical qualification and owns the technical aspects of connectivity proposals submitted to customers. This is achieved through a deep knowledge of current, new, or evolving connectivity technologies, specifically within the domains of Cybersecurity (NGFW, SSE, Zero Trust) , Wireless (Mobile data connectivity, Mobile WIFI/Portable Hotspot, LEO Satellites) and Voice (SIP trunking, cloud UC solutions, CCaaS solutions and AI enabled corporate communication services).
• Designs and coordinates the development of standard and complex connectivity solutions. These solutions may involve multiple parties, both internally and externally, including the selection of 3rd party vendors to meet customer requirements for network connectivity, wireless technologies, and security.
• Promotes SITA by providing customers with comprehensive, up-to-date information on current products, product enhancements, and new solutions in the connectivity areas through customer meetings and workshops. Ensures that the designs are efficiently implemented Right the First Time (RFT) and are operationally supportable.
• Collaborates with colleagues to gain and share ideas and opportunities related to the technology offerings.
• Lead, mentor and coach staff and organize technical training and certification on the selected products and technologies supporting the ATI.
• Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice, specifically in the areas of connectivity
• Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
  
  

 

Qualifications

• ABOUT YOUR SKILLS
  
  

Experience

 

• 5-8 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in pre-sales, technical design and architect role
• Proven track record in producing, communicating, and documenting successful technical customer solutions
• Pre-Sales Business understanding and practice
  
  

PROFESSION COMPETENCIES

• Mobile Operators data connectivity (local or roaming)
• Cradlepoint, Celerway, or similar vendor
• Starlink or similar vendor knowledge
• Cybersecurity solutions, including Next-Gen Firewalls, SSE solutions and Zero-trust architecture and knowledge in technology providers such as Palo Alto, Fortinet, Cisco or Checkpoint
• UC, CC and other corporate communication tool experice such as Cisco Webex, MS teams, Genesys CC or other mainline provider
• Addressing Customer Needs and supporting business development
• Cross-functional collaboration
• Partnering for Clients Success
• Quality in Solution Design
• Requirements Analysis
• System and Technology Integration
• Technical Writing/Documentation
  
  

Education & Qualifications

 

• Bachelor level Technical Degree or equivalent experience in Computer Engineering Technologies
• At least one technical certification is required among: Cisco, Microsoft, Palo Alto, Fortinet
• The following certificates would be a plus: Cisco CCNA (Cisco Certified Network Associate), Cisco CCNP Enterprise (Cisco Certified Network Professional Enterprise), Microsoft professional or expert, Palo Alto professional or specialist.
  
  

What We Offer

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Salary / Compensation Note

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