Solution Engineer - AI Colleague Assistant

Role description AI Workflow & Skill Development in Leena AI – Design, build, and configure intents, skills, playbooks, actions, and decision logic within the Leena AI Colleague Assistant platform; develop prompt/parameter patterns that drive deterministic automation and deliver measurable deflection and CSAT outcomes. Systems Integration & APIs – Build and maintain experience APIs, webhooks, connectors, and integration layers connecting Leena AI with ServiceNow, Workday, Active Directory, Jira, O365/Teams, Identity, and other enterprise systems to enable end-to-end automated resolutions. MCP & A2A Enablement – Collaborate with MCP Integration Engineers to expose enterprise capabilities as MCP-compliant servers; support Agent-to-Agent orchestration patterns connecting Leena AI agents with ServiceNow, Workday, and other platform automations. Security, Compliance & Observability – Apply least-privilege, secrets management, logging/metrics/traceability; support audits and change control. Performance & Reliability – Monitor latency, success/containment rates of actions, error budgets; tune prompts, retries, and fallbacks to maintain a CSAT of ≥85% and target deflection rates. Collaboration & Documentation – Partner with AI Business Analyst and Conversational Designer inputs; produce technical docs, runbooks, and re-usable patterns/templates.