HYDERABAD · FULLTIME
Solution Engineer – AI Assistant
Displays And Beyond
Hyderabad · onsite · Posted 4d ago
Your match
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
About the role
We are building a new AI-powered IT Service Desk assistant for a global workforce. The assistant will live in Microsoft Teams, understand natural language, answer from approved knowledge, recommend and order IT services, create and track tickets in ServiceNow, and carry out approved fixes with a Service Desk agent always one step away.
What you will do
Design and build the conversation engine in .NET: intent handling, orchestration, tool calling and conversation state, using the Microsoft Agent Framework and Azure Foundry models
Build the Teams and Microsoft 365 Copilot channel with the Microsoft 365 Agents SDK, including single sign-on and adaptive cards
Integrate with ServiceNow and other IT platforms: knowledge, service catalogue, incidents and requests, identity and device services every action scoped to the requesting user
Implement retrieval over the enterprise knowledge base with Azure AI Search, and the guardrails around it: content safety, confirmation steps, audit logging, rollback
Set up evaluation: a golden question set, automated quality scoring and release gates, so answer quality is measured, not assumed
Work closely with the Service Desk, the ServiceNow platform team, Security and knowledge owners
Help grow the platform so other business functions can build their own agents on it
What you bring
Several years of professional experience building backend services in C# / .NET
Hands-on experience with Azure: App Service, AKS, Entra ID, Key Vault, Cosmos DB or similar
Working knowledge of Python for model evaluation, fine-tuning and data preparation
Experience integrating with enterprise systems through REST APIs; ServiceNow experience is a plus
Practical experience with large language models: prompting, retrieval-augmented generation, tool calling, and evaluating output quality through Azure OpenAI / Foundry, Semantic Kernel, the Agent Framework or comparable
A security-minded approach: identity, least privilege, auditability
Comfortable working in a small team that owns a product end to end
Nice to have
Experience with Microsoft 365 Copilot extensibility
Location: Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02