Solution Developer

Who We Are Zinier is a global company headquartered in San Mateo, California, with offices in Latin America, Singapore, Bengaluru, Australia, and Portugal and backed by leading investors including Accel Partners and Founders Fund.

We Are Passionate About Our Vision 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce. At Zinier, we are on a mission to enable these 3 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.

Why we exist Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn’t available, the day can quickly start to go sideways. For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days. To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy.

What We Are Looking For Delivering Awesome is one of our leadership principles. Going beyond awesome is the norm. We are in love with solving our customers’ problems. We walk in our customers’ shoes. We sweat the details and get scrappy to delight our customers with experiences they love. We are proud of the products and solutions we build and the impact we generate. The Solution Developer will be the front-line custodian of this principle. S/he will provide technical support and assistance to customers, both internal and external. S/he will work closely with internal teams as well as with customers to help investigate and resolve their issues. The work will extend over all areas of the product with specialized knowledge in one or two areas as a Subject Matter Expert (SME).

Responsibilities:

• Develop new features, web pages, workflows and customize the existing platform based on client requirements using JavaScript and JSON
• Build APIs and dashboards within the platform
• Strong knowledge of data models, relational database methodology, process flows and use cases
• Understand constraints or features of the out of the box solution
• Develop customizations to the platform and configurations based on user stories and technical requirements
• Update requirements document based on change requests or UAT feedback
• Develop environment with performance optimization and scalability in mind and focus on bringing development best practices into the organization
• Work directly with Solution Delivery Lead and QA Leads to understand customer expectations, resolve issues & tickets, update ticket time and status in JIRA (tempo)
• Work in an Agile environment, mostly using Sprints
• Develop strong working relationships with other teams within the organization and foster cross-team collaboration, share feedback with other teams to improve how work gets done

Experience:

• Bachelor’s Degree (preferably computer science, IT or engineering)
• 3 to 5 years of experience in technology and/or software development role
• Strong expertise developing working software in JavaScript and an in-depth understanding of JSON, including DOM manipulation and the JavaScript object model
• Familiarity building and implementing RESTful APIs
• Proficient understanding of GIT and code versioning
• Experience working with JIRA, Confluence or other ticketing and project management systems
• Strong English communication skills
• Understanding of telecom use cases is a plus
• Experience customizing Saas Solutions is preferred
• Experience with client services, project management, and solution delivery in an Agile environment
• Ability to design complex solutions
• Good technical knowledge of different Enterprise applications, integration, workflows, databases, etc.
• Ability to solve complex problems by applying creativity, innovation, and technical concepts.
• Strong self-organization, time management, and prioritization skills
• A high level of attention to detail, excellent follow through, and reliability