Solution Consultant

We are looking for a Solutions Consultant / Solutions Architect to serve as the technical and strategic partner for our US enterprise customers. This is a hybrid Pre-Sales + Post-Sales Delivery role where you will own the complete customer journey from technical discovery and solution design to enterprise implementation and production rollout. You will work closely with Sales, Product, Engineering, and Customer Delivery teams to design AI-powered enterprise solutions and ensure successful deployments.

The candidate will have responsibilities across the following functions:

Pre-Sales and Solution Design:

• Lead technical discovery calls and customer solution workshops.
• Deliver product demos and explain AI/LLM capabilities to enterprise stakeholders.
• Own enterprise RFP responses, feasibility analysis, solution design, and SOW creation.
• Translate customer business requirements into scalable technical architectures.
• Present technical solutions and ROI to engineering teams and C-suite stakeholders.

Post-Sales Delivery:

• Support engineering and delivery teams during enterprise implementations.
• Resolve technical roadblocks during deployment and integration.
• Act as the primary technical advisor throughout implementation and go-live.
• Ensure solutions sold during pre-sales are successfully delivered in production.

Enterprise Integrations:

• Design integrations with enterprise platforms including OMS, CRM, TMS, HRMS, and E-commerce systems.
• Build and review REST API integrations, webhooks, authentication flows, and middleware.
• Integrate with enterprise identity providers such as Microsoft Entra ID (Azure AD), Okta, SAML, and OAuth.
• Design omni-channel customer engagement solutions with voice and telephony integrations.

Requirements:

• 5-8+ years in Solutions Consulting, Solutions Architecture, Technical Consulting, Pre-Sales, or Professional Services.
• Experience working with Enterprise SaaS or platform products.
• Strong experience in technical pre-sales and enterprise solution delivery.
• Hands-on experience managing enterprise RFPs, technical proposals, and Statements of Work (SOWs).
• Strong understanding of enterprise architecture, APIs, integrations, and workflow automation.
• Experience with REST APIs, GraphQL, webhooks, OAuth, SAML, Okta, and Azure AD/Entra ID.
• Ability to read and understand code (Python, JavaScript, Java, or similar) and troubleshoot integrations.
• Excellent communication and presentation skills for technical and business stakeholders.
• Experience working with US enterprise customers across multiple time zones.

Good to Have:

• Experience with AI/LLMs, Generative AI, AI Agents, or workflow automation platforms.
• Knowledge of telephony technologies such as SIP, VoIP, CTI, or contact-centre platforms.
• Experience in Retail, E-commerce, CRM, OMS, or Enterprise Integration domains.
• Exposure to cloud platforms (AWS, Azure, GCP).
• Strong customer-facing communication and consulting skills.
• Business-first mindset with deep technical understanding.
• Ownership of solutions from discovery through production delivery.
• Ability to thrive in a fast-paced AI startup environment.
• Strong architectural thinking and problem-solving skills.