Solution Architect

Solution Architect

Exp: 10+ Years

Key Responsibilities

API Analysis & Integration

• Analyze API workflows and identify integration issues, bottlenecks, and performance concerns.
• Investigate API-related defects and determine root causes.
• Assess API specifications, request/response structures, authentication mechanisms, and error handling.
• Recommend appropriate technical solutions based on business and system requirements.
• Collaborate with development, architecture, and business teams to resolve API-related challenges.
• Validate API functionality through testing and troubleshooting activities.

Voicebot Design & Development

• Lead end-to-end voicebot solution design and implementation.
• Gather and analyze business and functional requirements.
• Design conversational flows, intents, utterances, and dialogue management strategies.
• Develop integration approaches between voicebots and backend systems through APIs and services.
• Ensure seamless user experience through effective conversation design.
• Participate in deployment, monitoring, and continuous improvement of voicebot solutions.

Testing & Quality Assurance

• Perform functional, integration, and end-to-end testing of APIs and voicebot solutions.
• Validate conversation flows, error handling, fallback scenarios, and system integrations.
• Identify defects and drive resolution with development teams.
• Ensure voicebot performance, scalability, and reliability in production environments.

Stakeholder Collaboration

• Work closely with business stakeholders, architects, developers, QA teams, and product owners.
• Translate business requirements into technical solution designs.
• Provide technical recommendations and implementation guidance.

Required Skills

API Expertise

• Strong experience in API analysis, troubleshooting, and integration.
• Hands-on experience with REST APIs, JSON, XML, and API testing tools.
• Experience using Postman, Swagger/OpenAPI, SoapUI, or similar tools.
• Strong understanding of API security, authentication, and authorization mechanisms.

Voicebot & Conversational AI

• Extensive experience in end-to-end voicebot design and implementation.
• Strong knowledge of conversation design and call-flow creation.
• Experience with speech recognition (ASR), text-to-speech (TTS), and NLU technologies.
• Exposure with conversational AI platforms such as:
• Google Dialogflow
• Microsoft Copilot Studio / Bot Framework
• Amazon Lex
• Nuance
• Genesys Voicebot platforms

Technical Skills

• Experience with system integration and backend services.
• Knowledge of cloud platforms (Azure, AWS, or GCP).
• Familiarity with Python, Java, JavaScript, or similar programming languages.
• Understanding of microservices architecture and enterprise integrations.

Preferred Qualifications

• Experience in healthcare, insurance, banking, or customer service domains.
• Exposure to Generative AI-enabled voice assistants.
• Knowledge of contact center technologies and IVR systems.
• Experience working in Agile/Scrum environments.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently and drive technical discussions.
• Strong documentation and solution design capabilities.