Solution Architect

Project Role : Solution Architect

Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Solution Architect, your day involves transforming client needs into unique and actionable solutions by leveraging a deep understanding of specific technologies and platforms. You work closely with sales and delivery teams to craft solutions that not only meet client expectations but also strengthen the overall business proposition. Your role requires continuous collaboration and strategic thinking to ensure that the solutions developed are both feasible and aligned with client goals, fostering strong partnerships and driving successful project outcomes.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead the design and implementation of innovative solutions that address complex client challenges.
• Facilitate communication between technical teams and stakeholders to ensure alignment and clarity.
• Mentor junior team members to support their professional growth and enhance team capabilities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
• Strong expertise in solution architecture principles and best practices related to customer service platforms.
• Experience in integrating ServiceNow CSM with other enterprise systems to enhance service delivery.
• Ability to analyze complex business requirements and translate them into scalable technical solutions.
• Excellent problem-solving skills with a focus on delivering client-centric outcomes.
• Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
  
  

Additional Information:

• The candidate should have minimum 7 years of experience in ServiceNow Customer Service Management (CSM).
• This position is based at our DDC5E - SEZ location.
• A 15 years full time education is required.