Solution Architect

THE WORK: Explore opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will engage your advanced skills in Solution Architecture, fostering an environment where your expertise can truly shine. Join us in making a meaningful impact through your valuable contributions.

Client & Project: We are seeking a new talent to join the Solution Architecture & Planning team where you will have the opportunity to collaborate in the project CCaaS.

Responsibilities:

• Provide pre-sales assistance with establishing Voice communications - CCaaS between Accenture's Global Delivery Network(GDN) locations and client or project locations
• The SSA, acts as the primary point of contact between the Solution Support Team and the Deal Team and is responsible for gathering Voice requirements, design and costs estimation creation
• Once deal team approves proposed solution, SSA will handover solution deployment responsibility to Client deployment team.
• SSA will be responsible to answer RFP/RFI questions.
  
  

Technical experience:

• Interpret the unique requirements for a given client and produces one or more data and voice connectivity solution(s) that best fits their needs.
• Identify all one-time and recurring cost that associated with each design option.
• Identify at a high-level all potential foreseeable risks and notate the assumptions applicable for each design/ pricing option.
• Provide associated diagrams, documents, and cost estimates for provided options.
• Provide consultation in the process of collecting and interpreting the information necessary to collate into the initial requirements which is required for the design & pricing phase.
• He should have good understanding on Amazon Connect, Genesys Cloud & NICE CX1 Cloud as well as he should have cloud certification.
• He should be aware about Voice solutions.
• Provide clarifications and responses for voice queries/services based on client RFP questions and requirements.
• Provide Subject Matter Expert support for deal team with client discussions focused on voice solution options in Accenture GDN locations and tailor-made solutions based on client requirements.
  
  

BONUS POINTS IF YOU HAVE:

Advanced proficiency in Genesys Voice Platform.

Intermediate proficiency in cloud computing concepts.

Intermediate proficiency in customer experience design.

Beginner proficiency in data analytics.

Intermediate proficiency in process improvement methodologies.