Solution Architect

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Solution Architect, a typical day involves interpreting client needs and transforming them into unique and actionable solutions that align with business objectives. This role requires close collaboration with sales and delivery teams to craft strategies that not only meet client expectations but also enhance the overall value proposition. The position demands continuous engagement with various stakeholders to ensure that the proposed solutions are practical, innovative, and positioned for successful implementation, thereby supporting the broader business goals and client satisfaction.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead the design and development of scalable solutions that address complex client challenges.
• Facilitate communication between technical teams and business stakeholders to ensure alignment and clarity.
• Mentor junior team members to foster professional growth and enhance team capabilities.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
• Strong expertise in solution design and architecture principles related to customer service platforms.
• Experience in integrating ServiceNow CSM with other enterprise systems to streamline workflows.
• Ability to analyze complex business processes and translate them into technical requirements.
• Skilled in stakeholder management and cross-functional collaboration to drive solution adoption.
• Familiarity with best practices in customer service management and digital transformation initiatives.

Additional Information:

• The candidate should have minimum 12 years of experience in ServiceNow Customer Service Management (CSM).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com  

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