Solution Architect - Onboarding

You will play a critical role in supporting our enterprise customers early in their journey to ensure the absolute success of their architectural foundations. As a key member of the Professional Services team, you will bridge the gap between a signed contract and a production-ready ecosystem. You will serve as the trusted technical advisor, leading new customers through critical infrastructure milestones-including cloud provisioning, security hardening, networking, data modelling, and application integration.

Sitting at the heart of our customer-first culture, you will shape tailored onboarding blueprints, orchestrate complex delivery workstreams, and guarantee a predictable, accelerated time-to-value.

For our fully managed AuraDB cloud customers, you will leverage automation to optimise data modelling, enterprise connectivity, and application health.

For self-managed environments, you will apply rigorous Infrastructure-as-Code (IaC) and platform engineering practices to deliver secure, resilient graph clusters across hybrid and multi-cloud architectures.

Minimum qualifications

• Bachelors degree or equivalent practical experience.
• 5 years of experience in a highly technical, customer-facing role (e.g., Onboarding Engineering, Customer Success Engineering, DevOps/Platform Engineering, or Technical Consulting).
• Hands-on experience with production workloads in at least one major cloud provider ecosystem (AWS, Azure, or Google Cloud).
• Deep technical proficiency in core networking infrastructure, including VPC/VNet architectures, routing protocols, peering, and PrivateLink/Private Endpoints.
• Proven track record implementing Enterprise Identity and Access Management (IAM), including SSO (OIDC/SAML) and Role-Based Access Control (RBAC) design.

Preferred qualifications

• Strong proficiency in Infrastructure-as-Code (IaC) utilising Terraform, alongside configuration management tools like Ansible.
• Experience with Linux administration, containerisation, and orchestration platforms (Docker, Kubernetes, or managed container environments).
• Hands-on experience with graph databases (ideally Neo4j) and proficiency in database querying and performance tuning (e.g., Cypher query optimisation).
• Familiarity with modern observability stacks (Grafana/Prometheus, Datadog, CloudWatch, Splunk) and enterprise data movement frameworks (ETL/CDC platforms).
• Exposure to cloud compliance frameworks (SOC 2, GDPR, HIPAA) and data residency deployment patterns.

Responsibilities

• Lead complex technical discovery sessions with enterprise customers to align on success criteria, KPIs, milestones, and mitigation strategies for project risks.
• Guide the instantiation of Neo4j AuraDB environments or self-managed clusters across AWS, Azure, and GCP, establishing secure network architectures utilizing private endpoints and IP allow lists.
• Implement baseline system hardening, TLS/SSL termination, encryption-at-rest protocols, and enforce least-privileged access through enterprise SSO and RBAC configurations.
• Architect robust data ingestion pipelines (bulk imports, stream processing, Change Data Capture) and advise development teams on Neo4j driver optimization, connection pooling, and retry logic.
• Assist customers in configuring enterprise observability tools for logs and metrics, while delivering best-practice workshops on Cypher query performance and backup/restore planning.
• Produce high-quality technical deliverables-including architecture diagrams, Architectural Decision Records (ADRs), and a next-step backlog-to seamlessly transition customers to Professional Services and Cloud Operations teams.
• Synthesise field insights and lessons learned to continuously iterate and optimise Neo4j s global technical onboarding methodology and frameworks.

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