Software Tooling Support Engineer

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

Job Summary More about the role Responsible for driving operational excellence and continuous improvement across the software engineering tooling ecosystem used by R&D teams across the organization. The role acts as a senior functional specialist for software development and DevOps tooling and helps ensure that shared engineering platforms remain efficient, scalable, and aligned with the evolving needs of engineering teams. Examples of supported platforms include Jira, Confluence, GitHub, Bitbucket, Jenkins, Bamboo, Artifactory and other software engineering, DevOps, and developer productivity tools. The Software Tooling Support Engineer partners with engineering stakeholders, architects, support teams, and suppliers to optimize platform usage, translate engineering needs into effective tooling solutions, and deliver continuous improvements across the software engineering landscape.

Key Areas of Responsibility Tooling Domain Support & Optimization

• Act as a specialist for assigned software engineering tools and platforms.
• Ensure supported platforms remain reliable, efficient and aligned with engineering needs.
• Drive analysis of usage patterns, recurring issues, and stakeholder feedback to identify and prioritize improvement opportunities.
• Support operational decision-making and optimization activities within assigned tooling domains.

Advanced Application Support & Configuration

• Lead resolution of complex incidents, functional issues and platform related challenges.
• Coordinate troubleshooting efforts involving multiple teams, suppliers or platform integrations.
• Review and implement complex configuration changes and enhancements.
• Support platform upgrades, migrations, modernization activities, and lifecycle improvements.

Continuous Improvement & Automation

• Lead initiatives aimed at improving platform performance, usability and engineering productivity.
• Identify and drive automation opportunities that reduce manual effort and improve efficiency.
• Support adoption of new tooling capabilities and engineering practices.
• Translate stakeholder requirements into practical application improvements.

Stakeholder Engagement & Service Delivery

• Act as a key contact for engineering teams within assigned domains.
• Collaborate with support partners and suppliers to resolve operational challenges and improve service quality.
• Lead tooling-related workstreams and improvement initiatives.
• Provide guidance on tooling capabilities, best practices and operational improvements.

Knowledge Leadership

• Maintain and improve operational standards, documentation and knowledge assets.
• Facilitate knowledge sharing across the team.
• Support onboarding and coaching of less experienced engineers.
• Contribute to the development of support capabilities and ways of working.

Skills

• Software engineering tooling ecosystem
• Application lifecycle management
• SDLC, Agile and DevOps methodologies
• CI/CD concepts and engineering workflows
• Application configuration and integration
• Functional analysis and troubleshooting
• Process optimization and automation
• Testing, release and change management
• Stakeholder management
• Problem solving and analytical thinking
• Continuous improvement mindset

Critical Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering or a related discipline.
• 5+ years of experience in software tooling support, application management or software engineering environments.
• Experience supporting enterprise-scale software engineering tooling and platforms.
• Strong understanding of software development processes, DevOps practices and CI/CD environments.
• Proven experience driving application improvements, automation initiatives or platform optimization activities.
• Strong stakeholder management and communication skills.

Everything we’ll do for you You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.