BENGALURU · FULLTIME
Software (Technical) Support Engineer
Applied Materials
Bengaluru · onsite · Posted 51d ago
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Undisclosed2–5 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
We are looking for a Software (Technical) Support Engineer to increase the Team in Bengaluru, India.
Location Bengaluru, India
Responsibilities - Virtual Machine Support: Support and maintain a large cluster of virtual machines (VMs) running multiple Microsoft Windows OS (Server 2008 / Server 2019 / Windows 10 / CE 7 / etc.) with custom configuration and software interacting over a VLAN environment. Develop and release updated virtual machines for new product introductions updated OS / software baseline. Maintain custom software configuration sets for existing product releases. Knowledge of VMWare infrastructure and functional operations required.
- System Software Troubleshooting: Microsoft/Networking/Applications (Analyze reported problems Validate solutions -Provide troubleshooting plans to discover root cause - Deliver rapid resolution on systemic issues)
- Software Test Validation: (Collect Incorporate Customer specific test scenarios -Construct virtual machines for testing troubleshooting - Execute test plans to Validate Software VM release). Work closely with development team on application release deployment.
- Create, test, and verify installation/upgrade instructions for Applied Materials product releases. Develop and train field teams on software procedures related to virtual machines.
- Attend AMAT classes in designated product line and external classes for third-party software.
- Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
- Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
- Technical Competencies
- Software Test Simulation (2)
- Software Test Scripts (1)
- Software Test Requirements / Specifications (1)
- Software Test Execution (2)
- Software Test Documentation (1)
- Software Test Cases (1)
- Software Test And Test Release Plan Design (1)
- Software Tech Support Knowledgebase Sharing (2)
- Software Issue Problem Statement (2)
- Software Issue Investigation (1)
- Software Distribution (1)
- Internal Software Training (1)
- Factory Automation Support (1)
- Equipment Factory Automation Support (1)
- Customer Software Simulations (1)
- AMAT Product Development Life Cycle (1)
- Troubleshoot Software Issues (1)
- Track Software Performance (1)
- Other Competencies
- Service Excellence (1)
- Project Management (1)
- Problem Solving (2)
- Present Field Issues (1)
- New Product/Feature Documentation (1)
- Develop Customer Relationships (1)
- Customer Service Management (1)
- Communication (1)
- Accuracy Attention to Detail (1)
- Understands key business drivers; uses this understanding to accomplish own work in autonomy
- Problem Solving: Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
- Impact: Impacts quality of own work and the work of others on the team; works within guidelines and policies
- Interpersonal Skills: Explains complex information to others in straightforward situations
- Customer Management capabilities
Bachelor or Master Degree (Computer Engineering, Electronic Engineering, Automation Engineering)
Experience 2 - 4 Years
Languages English Fluent
Time Type Full time
Employee Type Assignee / Regular
Travel Yes, 10% of the Time
Relocation Eligible Yes
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Section · 02
Skills
Customer ServiceAutomationIOTmaterials sciencematerials engineeringFactory Automationcomputer engineeringAutomation EngineeringCustomer ManagementComputer NetworksDatabase ManagementdeploymentoperationsCustomer RelationshipsArtificial Intelligence
Section · Company
About Applied Materials
Applied Materials
Semiconductors
3.5k+
employees
2002
24 years old
Santa Clara, California
United States (USA)
About
Applied Materials, Inc. is the global leader in materials engineering solutions for the semiconductor, flat panel display, and solar photovoltaic industries.
Industries
SemiconductorsManufacturingEngineering & Construction
Employee ratings
573 reviews
3.7/ 5
Culture
3.7
Career growth
3.1
Work-life
3.6
Employees rate it well for
Work Life Balance94Work Culture74Senior Management54Salary53Learning43
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