Software Tech Support Engineer

We are looking for a highly talented Software GPS Engineer to join our unique team. Whats in it for you? Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. It will be a perfect fit for a highly skilled and motivated Fab Interface / Fab Automation Engineer with a strong background in the semiconductor industry . What you'llbedoing: Function as a technical support Tier for SW issues

• Support all customer tool issues that dont require code changes.
• Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases)
• Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
• Reproduce customer issues on internal systems. Perform Root Cause Analysis.
• Proactively identify points of failure and drive for resolution.
• Involvement in new SW development
• Take part in SW development road map milestones, new features reviews, and customer demos.
• Create and maintain the lab environment and perform Dry-run activities for new SW versions.
• Actively participate in new products introduction discussions.
• On-site Projects:
• Perform new installations/SW upgrades on customer semiconductor fabs.
• Troubleshoot complex cases and field support teams.
• Support Infrastructure:
• Develop training programs for field engineers and end users.
• Proactively drive support-related feature developments within the team.
• Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
• Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience.

Required Education:

• Bachelors or Masters degree in Electronics, Computer Science, Electrical Engineering, or related field.
• Customer Experience: Collect end-user pain points and work on solutions.

What should you have?

• Self-Learning capability and passion to learn new technology.
• 3+ years of experience in the semiconductor industry, preferably in fab automation or equipment integration.
• Strong understanding of SECS/GEM, HSMS, and factory automation systems.
• Experience with MES systems, equipment control software , and scripting languages (e.g., Python, Perl, or Shell).
• Familiarity with equipment communication protocols and standards.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Advantage: Code debugging skills.
• Advantage: Experience in SW development / SW testing and integration