Software Support Specialist

Job Role: Software Support

Key Responsibilities:

- Provide application support to Software users.

- Troubleshooting clinical and administrative workflow issues.

- Handle support tickets and resolve incidents within defined SLAs.

- Analyze application issues and perform root-cause analysis.

- Support Software configuration, upgrades, testing and releases.

- Conduct UAT and validate new application functionality.

- Coordinate with technical, clinical and vendor teams for issue resolution.

- Prepare user guides, SOPs and troubleshooting documentation.

- Support user access, roles and permissions.

- Identify recurring issues and recommend workflow improvements.

Required Skills:

- Experience in Software application support

- Strong understanding of healthcare workflows

- Incident/ticket management

- Troubleshooting and problem-solving skills

- UAT and functional testing experience

- Good communication and stakeholder-management skills

- Knowledge of SQL is an advantage

- Knowledge of HL7/FHIR is an advantage

- Experience with healthcare applications is preferred.Role & responsibilities

Preferred candidate profile in US healthcare medical/dental software services.