Software Support Specialist

Essential Qualifications:

The desired candidate m ust poss ess a high level of initiative, a ptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes:

• 1-2 years c ustomer service experience in a technical environment required

• Experience working within or as a vendor f or local government tax appraisal, assessment and collection groups a plus

• Familiarity with using CRM Platforms to document all customer communication

• History of use with Microsoft 365, Teams, and VOIP systems preferred

• Demonstrated ability to leverage AI-assisted tools to improve research, docum entatio n, troubleshooting, and overall productivity.

• Ability to identify customer business challenges and communicate opportunities for p rocess impr ovement, automation, or AI-driven solutions.

• Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.

• Ability to analyze custo mer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.

• Strong organizational skill s wit h the ability to prioritize competing demands while maintaining attention to detail.

• Commitment to continuous learning and adoption of emerging technologies and best practices.

• Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.

Salary range: $65,000 - $75,000 USD per year.