MUMBAI · FULLTIME
Software Support Engineer
Spine Technologies
Mumbai · onsite · Posted 1d ago
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Section · 01
About this role
Responsibilities:
- Engage directly with clients to understand, investigate, and resolve technical queries related to our Payroll, HRMS, Assets Management Applications.
- Analyze and troubleshoot software issues using other diagnostic tools.
- Collaborate closely with functional and development teams to deliver timely and effective solutions.
- Support the configuration, implementation, and continuous improvement of our software solutions.
- Deliver training sessions and create clear, user-friendly documentation for end-users.
- Ensure high-quality, timely resolution of support tickets to maintain excellent client satisfaction.
Required Skills:
- Technical Knowledge Understanding of SQL (queries, joins, data extraction).
- Client Communication Excellent verbal and written communication skills.
- Interpersonal Skills – Ability to work collaboratively across teams and with clients.
- Problem-Solving Attitude – Analytical and detail-oriented approach to troubleshooting.
- Quick Learner – Ability to understand product functionality and adapt swiftly.
- Maicrosoft Excel basic knowledge must required.
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Section · 02
Skills
Section · Company
About Spine Technologies
Spine Technologies
Emerging Technologies
bombay, maharashtra
India
₹3.4L PA avg
Avg at Spine Technologies
About
Location
Hyderabad Hitech City & Erramanzil
Job Type
Full-Time | Work From Office
Job Description
We are hiring Customer Support Executives (Voice Process) for International and Domestic processes. If you have strong communication skills and a customer-first mindset, this is an excellent opportunity to build a long-term career with attractive salary packages above market standards.
Key Responsibilities
- Handle inbound/outbound customer calls professionally
- Resolve customer queries related to services, billing, or support
- Ensure high levels of customer satisfaction
- Maintain accurate call logs and customer records
- Follow communication scripts and quality guidelines
Eligibility Criteria
- Excellent communication skills (English mandatory; Hindi/Telugu preferred for domestic process)
- Minimum 12th pass / Any Graduate / Undergraduates can apply
- Freshers and experienced candidates are welcome
- Willingness to work in rotational shifts (for international process)
- Customer-oriented attitude with problem-solving skills
Salary & Benefits
- (Above Market Standard)
- Performance-based incentives & night shift allowances
- Paid training & growth opportunities
- PF, ESI & statutory benefits
- Fast career progression & internal promotions
Shift Details
- Domestic Process: Day Shifts
- International Process: Rotational / Night Shifts (2-way cab available*)
Why Join Us?
- Attractive compensation compared to industry standards
- Stable process with long-term growth
- Professional work environment
- Immediate joining opportunities
Industries
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Culture
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Career growth
4.4
Work-life
4.4
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