Software Support Engineer

Learning and mastering our products and tools.

Interacting with customers independently for resolution of issues.

Taking customer feedback and solving queries.

Resolution of technical issues reported by customers (L2 and L3 level support).

Training customers on our Product.

Customer satisfaction and retention.

Maintaining proper records of work.

Demonstration of the product for a prospective client.

Eligibility :

Bachelors degree & minimum 2 years relevant experience within the enterprise IT sector.

Excellent programming skill with passion for programming.

Expertise in Java script with knowledge in node.js.

Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation.

Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support (Nice to have).

Excellent written and verbal English communication skills.

Ability to deal with rapid change and limited structure.