Software Support Engineer (Gujarati)

Job Title: Gujarati Language Specialist – End-to-End Bot Project (Client-Facing)

Department: Customer Success

Employment Type: Part-Time / Contractual

About ORI:-

Have you ever heard of a humorless, boring bot that fails to reply beyond Sorry I do not understand

Yes, that's NOT what we are. (Thank God & Gotcha!)

Meet Ori, a self-learning, intelligent conversationalist created by the visionaries at ORI, that improves conversions & conversations for brands across industries. Our cognitive solutions are built and trained to revolutionize Sales, Marketing, Support, and Engagement across web, app, social media, and messaging platforms. Since 2017, we've been trusted and validated by industrial stalwarts like Tata Motors, Dish TV, Vodafone Idea, Lenskart.com, Royal Enfield, and IKEA. ORI's mantra is invoked through three golden words — Speak your heart.

We are looking for a native-level Gujarati Language Specialist to join our team on a high-impact, client-facing conversational bot project.

Role Overview:-

As a Gujarati Language Specialist, you will be the core linguistic anchor for an end-to-end conversational AI bot deployment. You will collaborate closely with internal product and engineering teams as well as enterprise clients to build, train, validate, and monitor high-quality Gujarati conversational experiences.

Key Responsibilities:-

• End-to-End Bot Support: Provide native linguistic expertise, conversational nuances, phrasing, and intent mapping during bot build, training, and development phases.
• Client Engagement: Attend active client meetings (2 hours daily) to understand linguistic requirements, capture conversational workflows, and deliver real-time linguistic recommendations.
• Quality & Auditing: Conduct post-launch performance checks, chat transcript evaluations, and linguistic audits to maintain high response accuracy and relevance once the bot goes live.
• Cross-Team Collaboration: Coordinate with conversation designers, bot trainers, and project leads to resolve linguistic bottlenecks and improve bot comprehension.

Work Hours & Capacity:-

• Initial Ramp-Up (Month 1): 6 hours/day during core development, bot training, and client integration.
• Post-Launch / Steady State: 4 hours/day for routine audits, performance reviews, and operational enhancements.

Our Ideal Candidate Should Have:-

• Language Proficiency: Native or near-native fluency in Gujarati (Written & Spoken) with a strong grasp of regional dialects, colloquial phrasing, and grammar.
• Communication: Professional fluency in English (both written and verbal) to facilitate smooth client interactions and internal documentation.
• Experience: Prior experience in localization, language quality auditing, bot training, content evaluation, or client-facing operations (experience with conversational AI or chatbots is a strong plus).
• Attention to Detail: Proven ability to spot tonal inconsistencies, incorrect intent mappings, and grammatical issues in live conversational outputs.
• Availability: Ability to commit to dedicated part-time windows (including scheduled daily client syncs).

What You Can Expect from ORI:-

• Passion & happiness in the workplace with great people & open culture with amazing growth opportunities.
• Direct exposure to cutting-edge enterprise conversational AI workflows.
• An ecosystem where ownership is fostered and your inputs directly shape real-world product interactions.