Software Specialist Engineer II- Assistant Manager-Salesforce Einstein/CRM Analytics-Hyderabad

Summary

Position Summary Join our Enterprise Business Services team and collaborate with an extended EMEA group to build strong working relationships and drive impact. We are seeking an experienced and highly motivated Salesforce CRM Analytics (CRMA) Developer to join our Analytics and CRM team. This role will be responsible for designing, developing, enhancing, and supporting enterprise analytics solutions that enable data-driven decision-making across the organization. The ideal candidate will possess deep expertise in Salesforce CRM Analytics (formerly Einstein Analytics/Tableau CRM), advanced dashboard development, data modelling, analytics solution design, and stakeholder engagement. The candidate should be comfortable working directly with business leaders to understand strategic priorities and translate them into scalable, actionable, and future-ready analytics solutions. This role offers an opportunity to contribute to next-generation analytics initiatives exploring Salesforce AI, predictive analytics, and advanced business intelligence capabilities.

Work you'll do As a Software Specialist Engineer II on the Central Business Services team, you will be responsible for:

• Partnering with business stakeholders, product owners, and leadership teams to gather requirements, define key performance indicators, and translate business needs into analytics solutions.
• Designing, developing, and maintaining Salesforce CRM Analytics dashboards, lenses, datasets, recipes, and dataflows that support sales, marketing, customer success, and leadership reporting.
• Building scalable analytics data models and integrating Salesforce and external data sources, including Snowflake, data warehouses, data lakes, and third-party applications.
• Implementing analytics security, data governance, and performance optimization practices, including row-level security, security predicates, and access controls.
• Supporting Agile delivery, testing, deployment, troubleshooting, documentation, and continuous improvement initiatives, while contributing to future analytics and artificial intelligence capabilities.

The team The Central Business Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Location: Hyderabad Shift Timings: 2 PM to 11 PM

Qualifications Required:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Analytics, Master of Computer Applications, or equivalent
• 5-8 years of experience in analytics, business intelligence, reporting, data visualization, or CRM Analytics
• 3-5 years of hands-on Salesforce CRM Analytics development experience, including Tableau CRM or Einstein Analytics
• Experience designing and delivering enterprise-scale analytics solutions
• Experience developing dashboards, datasets, recipes, dataflows, and lenses in Salesforce CRM Analytics
• Experience with SAQL, dashboard bindings, computed expressions, dashboard JSON, and extended metadata
• Experience with data modeling, SQL, extract transform load concepts, row-level security, and Agile delivery environments Preferred:
• Salesforce CRM Analytics Consultant Certification
• Salesforce Administrator Certification
• Salesforce AI Associate or AI Specialist Certification
• Experience with Salesforce Data Cloud
• Experience with Einstein AI, Agentforce Analytics, predictive analytics, or machine learning concepts
• Experience with Tableau, Power BI, or other enterprise business intelligence platforms

Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 354639