Software Engineering Manager - SRE

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description Key Responsibilities  

Reliability Engineering & Service Operations  

Own reliability outcomes for   distributed systems, APIs, microservices, data pipelines, and critical production platforms , with accountability for availability, latency, throughput, and saturation  

Define and operationalize   SLOs, SLIs, error budgets, alert thresholds, and service health indicators   to improve customer experience and engineering accountability  

Lead   production readiness reviews, capacity planning, performance testing, failover validation, chaos/resiliency testing, and disaster recovery preparedness  

Drive standardization of   monitoring, telemetry, distributed tracing, logging, synthetic checks, and runbook practices   across services and platforms  

Partner with engineering teams to reduce operational toil through   automation, self-healing workflows, auto-remediation, and reliability-focused platform improvements  

Incident Management & Operational Excellence  

Lead major incident response, escalation management, and technical triage for   high-severity production events , ensuring rapid mitigation, stakeholder communication, and service recovery in   high-pressure, time-critical environments  

Establish strong practices for   root cause analysis, problem management, failure mode analysis, and durable corrective/preventive actions  

Drive operational governance using metrics such as   MTTR, MTTD, change failure rate, incident recurrence, alert noise, and service error budget consumption  

Partner with infrastructure, application, database, and network teams to proactively identify   scaling risks, dependency bottlenecks, and single points of failure  

People & Team Management  

Directly manage   multiple SRE leads and senior reliability engineers , providing technical coaching, operational guidance, and performance leadership across teams  

Build and scale high-performing SRE teams in the GCC environment with strong focus on   production ownership, operational engineering, and systems thinking  

Drive team capability in   on-call operations, debugging, incident command, automation development, and platform diagnostics  

Foster a culture of   blameless incident analysis, engineering accountability, and continuous reliability improvement  

Manage staffing, on-call coverage, skill distribution, and hiring aligned to platform complexity, production demand, and business criticality  

Cross-Functional Collaboration  

Partner with   software engineering, infrastructure, database, network, security, and platform teams   to improve system stability, deployment safety, and operational readiness  

Translate business criticality and customer impact into   technical reliability priorities, architecture guardrails, recovery objectives, and measurable engineering outcomes  

Work effectively in a   distributed/global operating model , ensuring seamless coordination with onshore engineers, command centers, platform owners, and leadership teams during both steady-state and incident scenarios  

Automation & Platform Enablement  

Promote and govern   infrastructure as code, configuration management, CI/CD reliability, release guardrails, policy enforcement, and automated rollback/recovery patterns  

Enable engineering teams with standardized tooling for   observability, deployment validation, incident response, debugging, performance diagnostics, and service dependency analysis  

Drive platform modernization through reusable automation, reliability frameworks, production diagnostics, and engineering patterns that improve resiliency and reduce mean time to recovery  

 

Basic Qualifications  

Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience  

12+ years of experience in   software engineering, site reliability engineering, production operations, platform engineering, or infrastructure engineering  

5+ years of experience leading reliability or production engineering teams, including managing leads or senior engineers in technically complex environments  

 

Preferred Skills & Experience  

Proven experience managing   multiple SRE, production engineering, or platform operations teams   in a matrix/global setup  

Strong experience working in   offshore/onshore operating models , preferably within Banking and Financial Services  

Hands-on knowledge of   cloud platforms, Kubernetes, Linux systems, networking fundamentals, distributed systems, and infrastructure automation  

Experience with   observability platforms, telemetry pipelines, incident tooling, configuration management, and service governance  

Strong understanding of   CI/CD pipelines, scripting languages, infrastructure as code, release engineering, and automated operational workflows  

Ability to review architecture and operational designs for   scalability, fault tolerance, recovery, and performance bottlenecks  

Strong stakeholder management and communication skills across global engineering teams and senior leadership  

 

Leadership Competencies  

Ability to balance   technical depth, operational discipline, architecture awareness, and people leadership  

Strong decision-making skills with a focus on   business continuity, failure risk, service reliability, and engineering trade-offs , with the ability to remain calm and effective in   high-pressure operational situations  

Proven ability to   influence engineering design and operational practices without direct authority across platform and application teams  

High ownership mindset with focus on   resilience engineering, operational excellence, and predictable service behavior in production  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants .

Posting may be closed earlier due to high volume of applicants. This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.