Software Engineering Lead Analyst

INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Position Overview

In this role, you will provide hands-on software engineering and system architecture leadership Be on the cutting edge of the advancing industry practice of site reliability engineering with the opportunity to work with a team of passionate IT engineers. Our mission is to enhance the performance and availability of Data and Analytical technologies as we move forward and adopt the methodology of site reliability engineering (SRE) for our IT assets. SRE is a set of principles and practices that incorporates resiliency software engineering via automation. Take pride in creating and modifying applications to provide early warning awareness of potential problems, eliminate toil, facilitate the flow of critical data pipelines and measure real service level objectives (SLO) using service level indicators (SLI). Be a part of a team that drives a culture of continuous improvement, development, and integration of new ideas and initiatives. Enjoy the benefits of supporting systems that are efficient and improve customer satisfaction. We are looking for candidates with application delivery experience and a desire to apply their development skills to improve the operational effectiveness of our IT systems. Be a part of Cignas future by joining a versatile team focused on growth and ingenuity.

We are looking for an experienced Software Engineer with 11 years of experience to join the Data and Analytics Engineering (D&AE) operational effectiveness team.

Responsibilities

• Tis is a development role that will be utilizing Generative AI automation opportunities to remove any manual effort. This role also has a production support component for a small portion of older systems.
• Perform root cause failure analysis for production system and provide short/long term resolution.
• Work with business partners to resolve defects identified in a timely manner.
• Understand the requirements and use cases provided.
• Create enterprise Generative AI solutions to reduce the human interactons for systems operations tasks. Then share the solutions enterprise wide.
• Partner with other teams and stakeholders for any clarifications needed for the timely deliverables.
• Experienced with agile methodology.

Qualifications

• Bachelor s degree in the related field.
• 5-8 years of experience as a Developer and exposed to Distriburted Systems and Operational roles. Proven experience in Software Development Life Cycle. This is not a Data Science position.
• Hands-on experience designing, building, or operating Generative AI (GenAI) solutions in an enterprise environment. Including building agent tools supporting autonomus operations.
• Experiences using Copilot studio across the Microsoft suite and code repositories. Likewise

proven skills using Cursor AI.

• 4+ years of Python programing.
• 5+ years of SQL experience.
• Familarity in SAS language and shell scripting.
• Experience with data pipeline deployment pipeline technologies like Jenkins, or GitHub
• Experience with continuous integration and continuous delivery (CI/CD) tools like GitHub, Jenkins etc.
• Experiences in relational databases(ie Oracle/DB2 etc), and DataStage is a big plus
• Experience with MS Office suite, Strong communication and collaboration skills.
• Excellent problem-solving skills and attention to details.
• Experience with AWS services a plus (ie EC2, S3, Cloud Watch, StepFunctions, Lambdas, MWAA, SQS, SNS, Glue, Athena, Databricks etc).

Location & Hours of Work

Full-time position, working 45 hours per week. Expected overlap with US hours as appropriatePrimarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services