Software Engineering Consultant

Job Title - ServiceNow Lead Engineer (Telecom Domain)

Total Experience Required: 7+

SNOW Experience Required: 5+ Relevant Years on SNOW

Experience working with CMDB, ITOM, TSOM, and TSM modules

Job Type: Full Time - Hybrid

Location: Bengaluru / Chennai / Hyderabad / Pune – Hybrid (2 to 3 days Work from Office)

Skills: CSA, CIS- CSM, CIS-TPSM - Certifications are mandatory

We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate will have deep expertise in CMDB, ITOM, TSOM, and TSM modules, along with strong hands-on development experience in ServiceNow scripting, integrations, and platform architecture.

The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.

ServiceNow Development

Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements.

Build and customize ServiceNow applications using:

Business Rules

Script Includes

Client Scripts

UI Policies

UI Actions

Flow Designer

Workflows

Lead development efforts and ensure adherence to ServiceNow development best practices.

CMDB Management

Design and maintain CMDB data model and CI relationships.

Implement CMDB governance, health dashboards, and data quality rules.

Configure and manage Discovery and Service Mapping integrations.

Ensure accurate CI lifecycle management and relationship mapping.

ITOM & TSOM Implementation

Implement and support IT Operations Management capabilities including:

Event Management

Discovery

Service Mapping

Operational Intelligence

Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.

Configure event correlation, alert management, and automation workflows.

TSM (Telecom Service Management)

Implement ServiceNow Telecom Service Management capabilities.

Develop workflows for service provisioning, fulfillment, and incident handling in telecom environments.

Integrate telecom OSS/BSS systems with ServiceNow platform.

Integrations

Develop integrations using:

REST APIs

SOAP APIs

MID Server

Integration Hub

Integrate ServiceNow with enterprise systems such as:

Monitoring tools

OSS/BSS systems

CRM systems

Network management tools.

Architecture & Design

Translate business requirements into technical design and architecture.

Ensure scalable, maintainable, and secure platform solutions.

Participate in platform upgrades and architecture reviews.

Leadership & Collaboration

Lead and mentor a team of ServiceNow developers.

Conduct code reviews and enforce coding standards.

Collaborate with:

Architects

Business analysts

Operations teams

Infrastructure teams

Support Agile/Scrum delivery models.

Required Skills & Qualifications

Strong experience with:

ServiceNow platform development

JavaScript, Glide APIs

CMDB architecture & governance

ServiceNow Discovery & Service Mapping

Event Management & ITOM modules

TSOM (Telecom Service Operations Management)

Telecom Service Management workflows

REST/SOAP integrations

MID Server configuration

Flow Designer & IntegrationHub

Platform Knowledge

ServiceNow ITSM

CMDB data modeling

ITOM Event Management

Discovery & Service Mapping

TSOM network monitoring integrations

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow ITOM or CMDB certifications

Experience working in Telecom industry environments

Knowledge of OSS/BSS integrations

Experience with Agile / DevOps practices

Soft Skills

Strong analytical and problem-solving skills

Excellent communication and stakeholder management

Ability to lead technical discussions and solution design

Team mentoring and People Management capabilities

Key Deliverables

Stable and scalable ServiceNow platform solutions

High-quality CMDB data with strong CI relationships

Automated IT operations and event management workflows

Telecom service operational efficiency improvements

Well-documented and maintainable codebase