Software Engineer

Responsibilities

• Understand how the product works and how it is used by customers. 
• Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills. 
• Understand and fulfill enhancement requests received via customer use-cases. 
• Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. 
• Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes. 
• Follow and contribute to defined CRM processes to manage customer requests efficiently. 
• Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test. 
• Define and track bugs for Development and offer innovative ideas to improve product quality. 
• Work practicing agile methodologies, follow best coding practices and ensure quality & timely delivery. 
• Role may involve travel to customer locations.

Qualifications

• 2+ years of previous experience in an Application Development/ Support or sustaining engineering role. 
• Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript. 
• Exposure to Windows Azure and Cloud Computing will be an added advantage. 
• Deep understanding of customer support processes and tools. Ability to follow defined processes. 
• Outstanding written and verbal communication skills. 
• The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer's problem