Software Engineer

At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Software Development and Maintenance:

Build comprehensive solutions within ServiceNow FSO and CSM modules, including Portal, Virtual Assistant, Mobile, and Service Operations Workspace (SOW).

Design systems following architectural best practices, focusing on scalability, reliability, and performance.

Investigate system failures, suggest design improvements, and drive operational enhancements.

Quality Assurance and Standards Compliance:

Take responsibility for the software, guaranteeing it meets standards and minimizes customer impact.

Perform code reviews to uphold engineering best practices and adhere to development guidelines.

Maintain compliance with security protocols and reliability engineering standards.

Team Collaboration and Innovation:

Encourage innovation, teamwork, and ongoing improvement.

Prioritize tasks effectively and communicate potential issues proactively.

Exhibit self-motivation, strong collaboration skills, and familiarity with agile and DevOps methodologies.

Explore new technologies to enable technological advancement.

Basic Qualifications (Required):

Bachelor's degree or equivalent professional experience

At least three years of ServiceNow development experience

Required Technical Skills:

ServiceNow Platform Expertise: Practical knowledge of ServiceNow's platform and capabilities, including awareness of recent updates and releases.

Development Skills: Skilled in JavaScript, with experience in client and server-side scripting in ServiceNow. Knowledge of HTML, CSS, and modern JavaScript frameworks (such as AngularJS) for portal development.

Integration Skills:

Mobile Development: Familiarity with ServiceNow's Mobile Studio and experience building mobile-friendly features.

Preferred Skills/Experience:

AI and Virtual Assistant: Experience with configuring ServiceNow's Virtual Agent, including NLU and AI service integrations.

Workflow and Automation: Expertise in designing and automating complex workflows to improve service operations.

UI/UX Design: Ability to create effective and user-friendly interfaces within the ServiceNow portal.

Performance Optimization: Experience optimizing ServiceNow application performance and scalability.

Security Practices: Understanding of data privacy, security best practices, and role-based access controls in ServiceNow development.

Problem Solving and Analytical Skills: Strong analytical abilities to address and resolve development challenges.

Project Management: Experience with Agile processes and managing multiple projects.

Is ServiceNow Administration (CSA) Fundamentals Certification

Is ServiceNow Certified Application Developer – CAD

Is ServiceNow Certified Customer Service Management (CSM) Implementation Specialist

ServiceNow Implementations with Financial Service Operations - Banking & Wealth

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.