Software Engineer - Production Support - India

Require 3-7 years relevant experience on application support (L2 Support).

. Primary Responsibilities:

o Support for People, SGDIR and IGG applications

. Ensure smooth operations.

. Incident and problem management aligned with ITIL processes

. Monitoring and troubleshooting of the tickets using excel and sql queries

. Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.

Skill Set Required:

. Strong understanding of ITIL processes

. Proficiency in Informatica

. Experience with Dev Ops

. SQL expertise

. Hands-on with Excel and Macros.