Software Engineer (L2)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Software Engineer (L2)

About the job

Developer-customers are key to Twilio’s success.  The Developer Interfaces team builds many of the key tools that enable developers to use the Twilio Communications and Engagement Platform to integrate communications services directly into their applications via simple cloud APIs with global reach and on-demand huge scale. 

The team operates in many different coding languages simultaneously - Java, C#, Python, Go, PHP, Node.js, Ruby - building SDKs so you can leverage Twilio’s platform for your needs quickly and efficiently, and in the Open Source community where our products are released regularly.  

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Responsibilities

In this role, you’ll:

Design, implement, and maintain scalable, high-availability cloud infrastructure for Twilio’s microservices.

Operate and maintain highly available services handling billions of weekly requests.

Manage Infrastructure as Code (IaC) using tools like Terraform, ensuring operational best practices.

Build and optimize CI/CD pipelines to support continuous integration and deployment.

Monitor, troubleshoot, and ensure uptime of services through on-call rotations and incident response.

Collaborate with cross-functional teams in agile ceremonies to drive technical excellence.

Continuously improve cloud-based services, focusing on reliability, performance, and scalability.

Research and improve the design and implementation of Twilio’s API infrastructure regularly.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

2-4 years of experience in backend engineering, with proficiency in one or more object oriented programming languages, preferably Python or Java.

Thorough understanding of Open API specifications and API standards

Hands-on experience in the generation of SDKs and CLI tools.

Good experience with building and managing CI/CD pipelines (e.g., Buildkite), optimizing deployments, release process and maintaining high reliability through SLOs.

Exposure to SLO tracking tools such as Datadog, and log management solutions like AWS CloudWatch, Athena, Grafana.

Previous exposure to service-oriented architectures, microservices, or REST APIs.

Hands-on experience with making changes in production systems

Ability to collaborate effectively within an agile, fast-paced team, understanding the full software development lifecycle.

Strong decision-making skills, balancing between the pros and cons of various cloud technologies, with a focus on making practical, scalable choices.  

Desired:

Experience of building to Public SDKs for Customers

Experience in Security such as WAF management, threat assessment.

Experience building self service platform tools to improve developer experience and improve launch speed for internal teams.

Experience in Terraform

Good to have: Knowledge of FERN or similar tools for API specification and code generation.

Location

This role will be remote, and based in India (only in Karnataka, Tamilnadu, Telangana, Maharashtra, Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.