Software Engineer III

The Command & Control Centre Associate is responsible for ensuring the reliability, availability, performance, and operational excellence of Walmart's technology platforms through a combination of software engineering, observability, automation, incident management, and cross-functional coordination.

The associate applies engineering principles to identify system anomalies, analyse operational data, develop automation solutions, improve monitoring capabilities, reduce operational toil, and enhance platform resilience. The role requires strong software engineering fundamentals, hands-on production coding, and the ability to lead high-pressure incident response for customer-facing systems at Walmart scale.

What You'll Do

Full Lifecycle Development

Own the complete software development lifecycle (SDLC) for Command & Control Center platforms, products, automation frameworks, and engineering solutions—from requirements gathering, architecture design, development, testing, deployment, operations, and continuous improvement.

Design, develop, test, deploy, and maintain scalable, secure, resilient, and observable software solutions that improve platform reliability, operational effectiveness, and customer and associate experience.

Develop production-grade applications, services, APIs, automation platforms, bots, and integrations using Python (primary) and technologies such as JavaScript/TypeScript, Go, Java, C++, or C# as appropriate.

Apply software design principles, design patterns, secure coding practices, and engineering standards to deliver high-quality, maintainable, and extensible solutions.

Own production deployments through CI/CD pipelines using Concord, GitHub Actions, Jenkins, or equivalent platforms while enforcing quality gates, security controls, and release standards.

Perform code reviews, design reviews, and architecture discussions to continuously improve engineering quality and eliminate technical debt.

Monitor application health, usage patterns, and operational metrics post-deployment; proactively identify opportunities for optimization, resiliency improvements, and feature enhancements.

Manage end-to-end ownership of software defects, enhancements, and technical improvements, ensuring rapid resolution and prevention of recurring issues.

Leverage telemetry, observability, and production insights to drive iterative improvements across software products and services.

Design & Delivery Software Solutions

Partner with Product Management, Program Management, Operations, User Experience, and Engineering teams to discover, define, and prioritize business and operational problems requiring technology solutions.

Translate business, stakeholder, and technical requirements into technical solutions; considering reliability, performance, observability, security, maintainability, and total cost of ownership.

Design and deliver cloud-native software solutions, platforms, services, APIs, dashboards, and workflow automation systems that support Walmart's enterprise-scale operations.

Design solutions with built-in observability, automation, self-healing capabilities, and operational intelligence to minimize manual intervention and improve service resilience.

Build reusable engineering frameworks, shared services, and platform capabilities that accelerate development and standardize reliability practices across teams.

Contribute to technical roadmaps and platform modernization initiatives by identifying opportunities to improve architecture, developer productivity, operational efficiency, and customer outcomes.

Observability, DevOps Orientation & Automation

Expertise with industry-standard observability tools — Grafana, Prometheus, OpenObserve, Splunk — and SRE practices for proactive system health monitoring.

Hands-on with ServiceNow for workflow automation (scripted actions, integrations, orchestration).

Conduct application maintenance activities (corrective, adaptive, perfective) and re-engineering; analyse application logs, performance data, and change requests to identify feasible improvements.

Drive initiatives for operational efficiency and service quality improvement through automation, script development, and tooling.

Introduce AI Operations (AIOps) fundamentals and leverage LLM-based automation for predictive incident management, anomaly detection, and intelligent ticket resolution.

Command Centre Leadership

Drive accountability for reliability and operational risks across infrastructure, platforms, and systems; translate business-impacting events into technical problem statements.

Implement best practices for Incident, Problem, and Change Management aligned with ITIL principles.

Monitor and alert on SLIs; upon SLA breach, triage, mitigate, and engage the necessary stakeholders to ensure faster restoration.

Lead critical incident resolution and manage high-pressure situations in a Command Centre environment.

Define escalation protocols and ensure timely, precise stakeholder communication during outages.

Perform Root Cause Analysis (RCA) and Correction of Error (COE); track action items to closure and validate through regression testing.

Build strong relationships with internal and external stakeholders; resolve conflicts effectively while maintaining focus on organisational goals.

Work closely with engineering, product, and business teams to deliver integrated solutions; facilitate communication and alignment across diverse functional groups.

Maintain technical runbooks, knowledge repositories, and operational playbooks.

Retail Industry Experience (Preferred)

Apply domain knowledge to optimise IT operations for retail environments; address retail-specific challenges such as high transaction volumes, distributed store systems, and Peak season readiness.

Bring an omni-channel perspective — stores, clubs, e-commerce, Spark, supply chain — when triaging incidents and prioritising engineering work.

Key Deliverables

The Associate Will Be Measured Across Four Pillars

Reliability Engineering

Service Availability

SLO Compliance

Incident Reduction

MTTR Improvement

Alert Quality Improvement

Software Engineering

Automation Developed

Operational Tools Delivered

Code Quality

Technical Debt Reduction

Engineering Contributions

Operational Excellence

RCA Quality

Preventive Fix Adoption

Monitoring Coverage

Documentation Quality

Leadership & Ownership

Service Ownership

Stakeholder Satisfaction

Collaboration Effectiveness

Continuous Improvement

What You'll Bring

BS/BE/BTech in Computer Science or a related field, or equivalent practical experience.

2.5 - 7 years of experience across software engineering, IT service management, operations, or site reliability engineering — including at least 2 years partnering with or leading global cross-functional teams.

Proven hands-on coding experience in Python (required) and one or more of JavaScript/TypeScript, Go, Shell — with exposure to frameworks and platforms in the Walmart stack (Azure, GCP, WCNP/AKS).

Strong understanding of IT Operations, IT Service Management, Performance Engineering, and Site Reliability Engineering.

Hands-on with CI/CD (Concord/GitHub Actions/Jenkins), version control (Git), and defect-tracking tools; comfortable owning code from commit to production.

Hands-on with collaboration and tracking tools: JIRA, Confluence, PowerPoint, SharePoint, OneDrive, ServiceNow.

Knowledge of AI Operations (AIOps) fundamentals and practical experience with LLM-based automation for IT and engineering workflows.

Proficiency in observability tools (Grafana, Prometheus, OpenObserve or similar) and SRE practices for monitoring and reliability.

Familiarity with Agile methodology, software design fundamentals, and project management basics.

Exceptional communication and organisational skills with attention to detail.

Ability to thrive in fast-paced environments and handle multiple priorities effectively.

Experience in the retail industry operations and technology landscape.

Key Skills

Software Engineering (Python, JavaScript/TypeScript, Shell)

Site Reliability Engineering (SRE)

Observability (Grafana, Prometheus, OpenObserve, Splunk)

CI/CD & Automation (Concord, GitHub Actions)

Reporting and Analytics (Python, Tableau)

Artificial Intelligence (AI) & AIOps / LLM-based Automation

Agile Methodology, Software Design, Project Management

Requirement Analysis, Traceability & User Stories

Defect Management, Regression Testing, RCA/COE

DevOps Orientation & Application Maintenance

Living Our Values — Culture Champion

Respect the Individual

Demonstrates and encourages respect for all; builds a high-performing team; seeks and embraces differences in people, cultures, ideas, and experiences; creates a workplace where all associates feel seen, supported, and connected.

Creates discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; regularly recognises others contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives.

Act with Integrity

Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values and leads by example; supports Walmart's goal of becoming a regenerative company.

Follows the law, our code of conduct, and company policies; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation.

Acts as an altruistic servant leader — consistently humble, self-aware, honest, and transparent.

Serve our Customers and Members

Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant, Every Day Low Cost mindset to drive value and Every Day Low Prices for customers and members.

Adopts a holistic perspective — data, analytics, customer/member insights, and different parts of the business — when shaping plans and team strategy.

Strive for Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, and intelligent risk-taking.

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Compliance & Ethics

Ensures compliance with company policies and procedures and supports Walmart's mission, values, and standards of ethics and integrity by implementing related action plans, utilising and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years experience in software engineering or related area.

Option 2: 4 years experience in software engineering or related area.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Information Technology, Engineering, Information Systems, Cybersecurity, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...Building 10 (sez), Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India