Software Development Engineer

Role Description

This role requires hands-on experience in Salesforce platform development and deployment, including Salesforce Communities and Copado DevOps tools. The candidate will be the go-to technical resource responsible for supporting production and non-production environments, ensuring code quality and platform compliance, and driving continuous improvements in the digital technology ecosystem.

Must-Have Skills

• Provide day-to-day support for production and non-production Salesforce environments within the GSCCX domain under guidance from senior team members.
• Hands-on experience with the Salesforce Lightning Platform (Aura and/or LWC) and understanding of core Salesforce configuration capabilities.
• Experience with MuleSoft, including supporting upgrades, monitoring APIs and integrations, reviewing logs, and troubleshooting connectivity or data flow issues between Salesforce and external systems.
• Support integrations between Salesforce and external platforms (e.g., AWS, MuleSoft, third-party services) by monitoring jobs, performing initial issue triage, and escalating complex defects as needed.
• Assist in developing and maintaining configured solutions, Visualforce pages, and Lightning components within Service Cloud and Commerce Cloud.
• Participate in proof-of-concept activities and support exploration of emerging capabilities, including AI/ML use cases, under supervision.
• Resolve routine support tickets and defects, ensuring timely updates and communication with stakeholders.
• Follow established coding standards and participate in peer reviews to maintain security, performance, and compliance standards, including adherence to VeraCode requirements.
• Work with cybersecurity and compliance teams to address identified vulnerabilities and support required governance processes.
• Actively participate in Agile ceremonies (PI Planning, Sprint Planning, stand-ups) and provide updates on assigned tasks.
• Follow established best practices to ensure maintainability and scalability of solutions.
• Operate in a regulated environment and comply with all required policies, documentation, and audit standards.

Basic Qualifications

• Masters degree with 1 - 3 years of experience in Business, Engineering, IT or related field OR
• Bachelors degree with 3 - 5 years of experience in Business, Engineering, IT or related field OR
• Diploma with 5 - 8 years of experience in Business, Engineering, IT or related field

Professional Certifications:

• Salesforce Platform Developer I (required).
• Salesforce Platform Developer II (preferred).
• Salesforce Administrator or App Builder Certification (preferred).
• SAFe Agile Certification (preferred).

Soft Skills:

• Ability to collaborate effectively within cross-functional and distributed teams.
• Demonstrates willingness to learn and take initiative in a dynamic environment.
• Good problem-solving and analytical skills, with the ability to troubleshoot routine issues.
• Understanding of Agile/Scrum methodologies and participation in team ceremonies.
• Ability to work constructively with QA, compliance, validation, and security teams.
• Capable of managing assigned tasks and prioritizing work with guidance from senior team members.
• Strong attention to detail and commitment to delivering quality outcomes.
• Open to feedback and continuous learning to enhance technical and professional skills.
• Adaptable and receptive to working in an evolving technical environment.