Software Developer II - ServiceNow

Position Summary

At BMS, digital innovation and Information Technology are central to our vision of transforming patients lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

Key Responsibilities

• Design, develop and implement complex ServiceNow solutions.
• Develop Service Catalog items, workflows, and service request processes.
• Work with business stakeholders to understand their needs and develop solutions that meet those needs.
• Maintain and enhance existing ServiceNow applications.
• Troubleshoot and resolve ServiceNow issues using problem-solving skills.
• Stay up to date on the latest ServiceNow features and functionality.
• Contribute to the development and implementation of ServiceNow platform, including core functionalities, modules, and best practices.
• Communicating and collaborating with cross-functional teams, to identify and document business processes that can be automated using ServiceNow.
• Working with a team of IT Operations engineers to integrate ServiceNow with other IT systems, such as monitoring and ticketing systems.
• Participate in daily stand-up meetings to provide progress updates and address any blockers.
• Working with a user experience mindset to develop and deploy solutions for customers.
• Participating in Agile planning ceremonies to help define and prioritize ServiceNow work for the upcoming sprint.
• Developing and testing ServiceNow solutions in accordance with the Agile methodology.
• Deploying and supporting ServiceNow solutions in a production environment.
• Experience in designing and implementing Service Catalog items, workflows, and service request processes.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
• Monitoring ServiceNow performance and troubleshooting any issues that arise.
• Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.
• Mentor and train junior ServiceNow developers.

Qualifications

• Degree in Computer Science, Information Systems, related field, or equivalent work experience
• 3-5+ years of experience in ServiceNow development and implementation
• Experience with the following ServiceNow modules:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Service Portal
• Experience with ServiceNow Flow Designer and Service Catalog
• Experience with Agile development methodologies
• Excellent problem-solving and analytical skills
• Strong communication and teamwork skills
• Experience with ServiceNow integrations
• Experience with ServiceNow reporting and analytics
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus