Software Asset Management - SAM Pro Professional

Position Description:

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Software Asset Management

Position: Senior Systems Engineer

Experience: 5+ yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID: J1225-2147

LRI Code : #LI-SB2

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:

Key Responsibilities:

. Manage software licenses for major publishers
. Perform compliance audits, create software models, entitlements, and reconcile procurement data.
. Define / Update and document SAM processes and SOPs for governance and lifecycle management.
. Create / update process documents and design process diagrams using Microsoft Visio (Web version).
. Process standard/non-standard software requests; reclaim unused licenses and allocate via publisher portals.
. For non-standard requests: Categorize products as free or paid through detailed research; if paid, coordinate with procurement for license purchase, then publish in ServiceNow catalog and create entitlements.
. Maintain ServiceNow software catalogue.
. Execute license revocation for EU and NA regions.
. Configure software models, contracts, and entitlements; utilize License Workbench for dashboards and compliance tracking.
. Generate Effective License Position (ELP) reports and analyse usage trends for cost optimization.
. Collaborate with HR, procurement, IT teams, and external vendors to align software usage with policies.
. Drive automation and process improvements within ServiceNow SAM Pro.
. Prepare monthly SAM performance decks and conduct knowledge-sharing sessions on best practices.
. Conduct and drive meetings with Circle K stakeholders to review SAM performance, compliance, and optimization initiatives.
. Maintain and track SAM Action Item Tracker; prepare and circulate MoM for governance.
. Initiated cost-saving activities by reclaiming unused licenses, optimizing allocations, and reducing unnecessary software spend.

Skills & Expertise:

. ServiceNow SAM Pro - dashboards, reporting
. SAM Reporting: ELP, usage analysis, installation vs allocation
. Publisher License Models: Microsoft, Adobe, Autodesk, Atlassian etc..
. Audit & True-Up, report processing
. Vendor coordination , procurement support
. Process documentation & diagrams (Microsoft Visio), advanced Excel
. Discovery data analysis
. Cost optimization & compliance governance
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies

#LI-SA2

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world

Together, as owners, lets turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.