Soft Skill Trainer - US Healthcare/BPO Preferred - Chennai - WhatsApp: 7200003809

Key Responsibilities – Communication & V&A Trainer

• New Hire Training (NHT) Conduct Voice & Accent (V&A) training.
• Train employees on grammar, phonetics, and American pronunciation.
• Develop spoken English and professional communication skills.
• US Culture & Sensitization Train employees on US corporate culture and workplace etiquette.
• Educate on American idioms, slang, expressions, and time zones.
• Prepare AR Callers for effective communication with US insurance companies and healthcare providers.
• Soft Skills Development Develop active listening and empathy skills.
• Train on telephone etiquette and professional communication.
• Conduct training on negotiation and handling difficult calls.
• Prepare employees to handle situations such as insurance claim denials and escalations.
• Quality Auditing & Floor Support Monitor live and recorded calls for language and communication quality.
• Identify and address Mother Tongue Influence (MTI).
• Provide individual and targeted feedback to improve call quality.
• Provide floor support to new hires and production teams.
• Training Needs Analysis (TNA) Work closely with Operations and Quality teams to identify skill gaps.
• Analyze performance trends and communication-related issues.
• Conduct refresher and reinforcement training based on identified gaps.
• Track training effectiveness through continuous feedback.
• Content Creation & Training Material Develop and update training handbooks and reference materials.
• Create call scripts and role-play scenarios.
• Develop interactive presentations and multimedia training modules.
• Continuously improve training content based on business and process requirements.
• Overall Objective Ensure RCM employees, particularly AR Callers, communicate confidently and professionally with US healthcare clients and insurance companies while maintaining required quality and compliance standards.

Salary: 9.5-10.5 lacs p.a. Will be matched according to previous salary and experience

Work Location: Egmore, Chennai.

Should be willing to work in rotational shift. Sat and Sun fixed off. Food will be provided.

Interview Process: Interested candidates, please WhatsApp HR on [phone removed] mentioning that you are applying for Voice and Accent Trainer. We will get back to you.