Soft Services Executive

JLL empowers you to shape a brighter way .  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

1. Overall Responsibility Oversee and manage all housekeeping operations within the residential building.

Ensure cleanliness, hygiene, and upkeep of common areas and residential facilities.

2. Staff Management Recruit, train, schedule, and supervise housekeeping staff.

Assign daily duties and monitor staff performance.

Maintain staff attendance, discipline, and grooming standards.

3. Cleaning & Maintenance Oversight Ensure proper cleaning of common areas such as lobbies, corridors, staircases, lifts, basements, clubhouses, and amenities.

Monitor deep cleaning schedules and periodic cleaning activities.

Coordinate with maintenance teams for repairs and upkeep issues.

4. Quality & Hygiene Standards Implement and maintain cleanliness and hygiene standards as per building policies.

Ensure proper use of cleaning chemicals, equipment, and safety practices.

Conduct regular inspections and audits of housekeeping areas.

5. Inventory & Material Management Manage stock of cleaning supplies, chemicals, tools, and equipment.

Raise purchase requisitions and control consumption to avoid wastage.

Ensure safe storage and proper usage of housekeeping materials.

6. Vendor & Contractor Coordination Liaise with outsourced housekeeping agencies or vendors (if applicable).

Monitor vendor performance and service quality.

Ensure compliance with contract terms and SLAs.

7. Resident Interaction Address housekeeping-related complaints and service requests from residents.

Ensure timely resolution and maintain resident satisfaction.

Communicate politely and professionally with residents and management.

8. Safety & Compliance Ensure adherence to safety procedures and statutory regulations.

Train staff on fire safety, emergency response, and first aid basics.

Report hazards, incidents, or accidents to management promptly.

9. Reporting & Documentation Maintain daily logs, attendance records, inspection reports, and checklists.

Submit regular reports to the Facility Manager / Society Management.

Track KPIs and service performance metrics.

10. Budget & Cost Control Assist in preparing housekeeping budgets.

Monitor expenses and implement cost-saving measures without compromising quality.

11. Special Duties Manage housekeeping arrangements during events, festivals, or emergencies.

Support management during inspections or audits.

Perform any additional duties as assigned by management.

Location:

On-site –Mumbai, MH Scheduled Weekly Hours:

48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.