Soft Services Executive

Job Summary

Soft Service Executive

Integrated Facilities Management - Corporate Solutions (region/country)

Responsibilities

Soft Services Operations

• Support day-to-day management of all soft services, ensuring consistent service delivery in accordance with contracts and Service Level Agreements (SLAs).
• Monitor service performance and address issues promptly to maintain high standards of cleanliness, safety, and customer experience.
• Conduct regular site inspections and audits, producing reports and tracking corrective actions.
• Support mobilization and demobilization of soft services contracts when required.
• Events Management

Vendor & Contract Management

• Liaise with soft services vendors and contractors to ensure compliance with contractual obligations.
• Assist in reviewing vendor performance, including KPIs, service reports, and invoices.
• Support the Facilities Manager in managing variations, escalations, and service improvements.

Health, Safety & Compliance

• Ensure all soft services activities comply with health, safety, and environmental regulations.
• Support risk assessments, method statements, and safe systems of work related to soft services.
• Assist with incident reporting, investigations, and implementation of corrective actions.
• Ensure compliance with site policies, statutory requirements, and client standards.

Client & Stakeholder Engagement

• Act as a point of contact for client and occupier queries related to soft services.
• Build positive working relationships with clients, occupants, vendors, and internal teams.
• Support client meetings, service reviews, and reporting requirements.
• Employee tickets to be closed within SLA.

Financial & Administrative Support

• Assist with budget tracking and cost control for soft services.
• Review invoices and support accurate cost allocation.
• Maintain records, logs, and documentation related to soft services activities and compliance.

Continuous Improvement

• Identify opportunities to improve service quality, efficiency, and user experience.
• Support sustainability initiatives related to waste reduction, recycling, and environmentally responsible services.
• Contribute to process improvements and best practice sharing across sites.

Key Performance Indicators (Typical)

• Compliance with SLAs and KPIs
• Client and occupant satisfaction levels
• Health and safety compliance and audit outcomes
• Timely resolution of service issues
• Cost control and budget adherence

Skills & Competencies

• Strong understanding of soft services operations within a facilities management environment
• Good organizational and time-management skills
• Effective communication and interpersonal skills
• Ability to manage multiple vendors and priorities
• Problem-solving and attention to detail
• Customer-focused mindset
• Proficiency in MS Office (Word, Excel, Outlook); CAFM systems desirable

Where can processes be improved? How can we save costs These are questions that will be at the forefront of the team s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping ,pest, landscape and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements.

Meeting the clients facilities needs

At JLL, we put client satisfaction at the front and Centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety If so, you ll be a perfect fit for the job. In this role, you will ensure everyone s health and safety by keeping safe workplace procedures in place and order. You ll also be expected to carry out these procedures, as needed.

At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You ll also be expected to follow escalation and incident reporting procedures and comply with the firm s guidelines and strategies.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.