Soft Service Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: Manager Soft and Customer Services, Godrej Centre, Hebbal Bangaluru Business: Property and Asset Management, Bangaluru

What this job involves You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related to Soft Services using your domain expertise. Your day to day activities will involve:

Managing cleaning services, focussing on common areas; using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals, usage of consumables, maintenance & repair of equipment, waste management and hygiene & sanitation standards. Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members. Creating work plans/schedules, inspecting, and assigning cleaning / maintenance work to subordinate teams. Briefing and De-briefing all staff regarding their duties, designated areas of work and special instructions if any during the start and end of shift. Establishing and implementing operational standards and procedures for the departments supervised. Maintaining required records of budget and other information. Maintain inventory stock to ensure that supplies and equipment are available in adequate amount. Order new equipment, supplies, or furnishings as and when required. Preparing reports like DMR, MMR, QBR (quarterly business review ) and other related reports at site. Performing tasks, such as estimating costs and preparing / managing budgets. Planning & making arrangements for change in beautification of certain areas every quarterly and for festivals & events as and when. Managing landscaping and gardening. Managing vendor personnel for assigned units (vendor contracts, compliance, attendance etc). Responsible for maintaining discipline at site with proper attire and etiquette in the staff supervised Ensuring that employees’ growth by engaging them in periodic trainings and skill enhancement are conducted. Supporting employee relations’ issues & statutory compliances. Developing/reviewing/improving SOPs /processes/programs. Preparing and implementing various checklists, at the frequency instructed in the client/SME suggested formats. Ensuring that janitor closets and storage areas are always maintained in a neat and orderly manner. Customer services and Spoc for soft to client/ tenants.

Client: You will be working on site Godrej Centre, Indiranagar, which is a Commercial, located at Bengaluru.

Site dynamics: Work Schedule: As per Site Site team:  Property Management team at site Other details if any.

Reporting: You will be reporting to Property Manager.

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous You must pay attention to detail and have excellent problem-solving skills. You will be building, maintaining, supporting and validating the performance of subordinate staff workings. You will also be applying knowledge of administration; for program, resources, and staff and demonstrate the ability to manage others and to communicate information effectively with the internal & external customers along with leadership skills.

Qualifications You need to have a Degree / Diploma in housekeeping/hospitality, with minimum 7-8 years of work experience. Good communication skills (English - oral/written) would be must. Other qualifications that will earn you brownie points will include Knowledge in functional area of soft services Adequate software exposure like MS office etc.

What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply Today!!

Location:

On-site –Bengaluru, KA Scheduled Weekly Hours:

48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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