Soft Service Manager

Job Summary

Oversee all non-technical facility services across an 8-floor corporate office building, including janitorial, reception, mail services, catering, and waste management to ensure a clean, safe, and welcoming workplace for all occupants.

Responsibilities

Janitorial Cleaning Services

• Manage daily cleaning operations across all 8 floors with consistent quality standards
• Develop floor-specific cleaning schedules and zone assignments
• Conduct regular floor-by-floor inspections and quality audits
• Coordinate specialist cleaning for conference centers and executive floors
• Respond to urgent cleaning requests building-wide

Reception Front-of-House

• Oversee main lobby reception and secondary reception points
• Manage visitor access, escort procedures, and elevator lobby presentation
• Maintain building directory and wayfinding signage across all floors

Mail Package Services

• Manage centralized mail room and coordinate distribution
• Implement efficient internal mail routing

Catering Hospitality

• Manage pantry services and break rooms on multiple floors
• Coordinate catering delivery and setup across various floors
• Oversee coffee stations, vending services, and beverage programs

Waste Management Sustainability

• Implement recycling program with collection points on each floor
• Coordinate daily waste collection rounds across all floors
• Manage waste segregation and removal schedules

Vendor Contract Management

• Manage multiple soft services vendors operating across the building
• Develop service level agreements (SLAs) and performance metrics
• Coordinate vendor access and scheduling to minimize disruption
• Conduct monthly performance reviews and building walkthroughs

Budget Financial Management

• Develop and manage annual soft services budget for entire building
• Track expenses by service type and floor
• Process and approve vendor invoices
• Identify cost optimization opportunities

Customer Service

• Serve as primary soft services contact for all building occupants
• Implement and manage work order
• Coordinate with floor managers on service needs

Health, Safety Compliance

• Ensure cleaning protocols meet standards across all floors
• Manage pest control services and restroom hygiene programs
• Coordinate emergency cleaning response procedures
• Maintain MSDS and compliance documentation

Team Leadership

• Supervise soft services team (cleaning staff, receptionists, mail room personnel)
• Assign staff to specific floor zones for accountability
• Coordinate scheduling for coverage across all floors during business hours
• Conduct training

Qualifications

Required

• Bachelors degree in Facility Management, Hospitality, or related field (or equivalent experience)
• 4-6 years managing soft services in multi-floor corporate office buildings
• Experience with facilities over 150,000 sq ft
• Strong organizational and customer service skills
• Physical ability to conduct inspections across all 8 floors daily

Technical Skills

• Proficiency in facility management software and work order systems
• Advanced Microsoft Office Suite (particularly Excel)
• Knowledge of high-rise building operations and cleaning protocols
• Experience with vendor management platforms

Work Environment

• Daily on-site presence with extensive walking across all floors
• Must be comfortable in high-rise building environment

Location: On-site - Bengaluru, KA

Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.