Soft Service Executive

Job Summary

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Responsibilities

• You will be ensuring that all soft service operations are maintained to the highest standards during your shift duty.
• Taking charge of housekeeping and soft services within the residential property, managing the vendor team and supporting the Property Manager for coordinating with clients and occupants.
• Manage and supervise vendor personnel and housekeeping staff assigned to the residential units.
• Plan, schedule, inspect work, and assign tasks to housekeeping supervisors and staff.
• Conduct daily briefings and de-brief all supervised staff at the end of each shift.
• Prepare checklists, documentation and conduct regular inspections at site to check for service gaps.
• Monitor that staff follows proper cleaning procedures to ensure surfaces are maintained optimally.
• Review work of subordinate staff and provide guidance when needed.
• Be responsible for training, development, and grooming sessions for housekeeping staff.
• Maintain stock records and issue requisition forms as per requirement.
• Oversee vendor quotations and ensure cost-effective procurement of supplies.
• Ensure proper signoffs for attendance and all required details for reporting.
• Monitor SLAs and KPIs for housekeeping and outsourced agencies towards effective service delivery.
• Attend major complaints and escalate to the Property Manager if necessary.
• Schedule monthly vendor meetings and ensure corrective actions are implemented.
• Work closely with regional teams to ensure closure of all required reports.
• Client: You will be working on residential site, which is located at Mohali.
• Site dynamics: Work Schedule: Site team: Property Manager + Soft Service Executive + housekeeping staff.
• Reporting: You will be working with our operations team and reporting to the Property Manager.
• Location: Mohali (on-site).
• Scheduled Weekly Hours: 48.

Requirements

• Being Detail-Oriented and Service-Focused.
• Your role will involve coordination with various teams, vendors, and residents.
• You will be paying attention to detail and have excellent problem-solving skills.
• You should be organized, proactive, and committed to maintaining high service standards.

Qualifications

• You will have a Graduation degree with expert knowledge in housekeeping and soft services, with min 3-5 years of work experience in soft services/housekeeping operations at residential sites.
• Candidates with residential property experience will be preferred.
• Adequate MS Office exposure and ability to communicate clearly and effectively.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.