Soft Service Executive

Job Summary

Manage soft services delivery across multiple operating companies (OpCos), ensuring consistent quality, operational efficiency, and client satisfaction.

Key Responsibilities

• Multi-OpCo Coordination: Oversee soft services operations across assigned OpCos with standardized delivery frameworks. Build strong relationships with OpCo leadership and coordinate cross-location initiatives for efficiency and best practice sharing.
• Soft Services Management: Manage housekeeping, pest control, landscaping, waste management, catering, security support, and reception services. Ensure compliance with SLAs, contractual obligations, and client requirements across all locations.
• Vendor Management: Manage vendor relationships, contracts, and performance across OpCos. Conduct performance reviews, negotiate pricing, and ensure compliance with health, safety, and regulatory standards.
• Quality Compliance: Establish KPIs, conduct audits, and implement corrective actions. Monitor service standards and ensure regulatory compliance across all sites.
• Budget Management: Develop and manage soft services budgets, monitor expenditure, identify cost savings, and optimize resource allocation while maintaining quality.
• Stakeholder Engagement: Serve as primary contact for soft services matters. Address escalations, communicate performance updates, and maintain strong relationships with facility managers and clients.

Qualifications

• Experience: 5-7 years in soft services/facility management, including 2-3 years managing multi-site operations
• Skills: Strong vendor management, negotiation, analytical abilities, facility management software proficiency, excellent communication, and multi-priority management capabilities
• Education: Bachelors degree in Facility Management, Business Administration, or related field

Location

Gurugram, Haryana, India

Working Hours

• Scheduled Weekly Hours: 48

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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