soft service executive

Job Summary Responsibilities Key Responsibilities

• Oversee daily operations of non-technical facility services (cleaning, waste management, landscaping, pest control, catering, reception, mailroom, security)
• Ensure all services meet quality standards and service level agreements
• Maintain consistent service delivery across all facilities

Vendor Management

• Manage relationships with multiple service providers and contractors
• Monitor contractor performance through regular inspections
• Ensure compliance with contracts and service agreements
• Coordinate vendor schedules and resolve service issues
• Negotiate contract renewals and new service agreements

Budget Cost Control

• Manage soft services budgets and track expenses
• Identify cost-saving opportunities without compromising quality
• Prepare financial reports and analyze spending patterns
• Recommend efficiency improvements

Compliance Safety

• Ensure all services comply with health, safety, and environmental regulations
• Maintain proper documentation and records
• Coordinate safety training for service staff
• Implement hygiene and sanitation best practices

Quality Assurance

• Conduct regular audits, inspections, and quality checks
• Handle user feedback and resolve complaints promptly
• Implement continuous improvement initiatives
• Monitor and report on performance metrics

Stakeholder Communication

• Serve as primary contact between occupants, management, and service providers
• Communicate service schedules and planned activities
• Coordinate with building management teams
• Prepare regular performance reports for senior management

Required Qualifications

• Bachelors degree in Facility Management, Business Administration, or related field
• 2-4 years experience in facility or soft services management
• Strong vendor management and negotiation skills
• Knowledge of health and safety regulations
• Excellent communication and problem-solving abilities
• Proficiency in facility management software and MS Office

Location

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