Soft Service Executive

Duties & responsibilities

- Site operations management.

- Monitoring of Housekeeping related activities.

- Arrangement of all consumables and supplies for Client / VIP visits.

- Interfacing with the pest control for carrying out the pest control activities at the facility.

- Monitoring the mail room activities.

- Preparing the Daily/Weekly and Monthly reports.

- Ensuring all compliance audit documents are submitted by vendor in compliance audit site.

- Interacting with the housekeeping vendor.

- Taking facility rounds and find out snags and raising Corrigo tickets for the same.

- Follow up and close the corrigo tickets logged as per SLA.

- Effectively manage ground team to ensure an on time deliverable system.

- Routine inspection of all services to ensure performance measures are being maintained.

- Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client.

- Ownership of the day-to-day administration, including reports generation of the inventory tracker.

- Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints.

- Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions.

- Communicate to the Assistant Workplace Manager all incidents issues and pending problems.

- Take rounds of the workplace regularly and fill “Don’t Walk By” and share email to all team.

- Identify issues at workplace and initiate immediate rectification actions.

- Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same.

- Monitoring the food vendors at site.

- Soft services stores and stocks to be maintained as per standards.

- Indent monthly requirements for soft services as per the month's budget.

- Involve in Vendor staff Training & Development.

- Manage concierge requests from client through office boy.

- Manage laundry.

- Maintain artifacts asset register on quarterly basis.

- Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis.

- Ensuring vendor background checks are maintained on regular basis.

- Implementation of EHS/HSSE initiatives in the site.

- Drive the EHS/HSSE compliance programme in the managed facility.

- Ensure Client and JLL EHS/HSSE requirements are full implemented and complied with.

- Identify Risk assessment and put controls and inform the line manager

- Incident management reporting to be done

Performance objectives

- Provide Superior Client Service (weighting 50%)

- Initiative or Process Improvement in Functional Area (weighting 40%)

- Personal and Professional Development (weighting 10%)

Key skills

- Team handling experience

- Should have good working knowledge on soft services

- Computer Knowledge

- Should have good communication skills

Employee specification

- Candidate should have 3-5 years’ experience in IFM, Facilities, Soft Services, Admin.