Society Manager

Role & responsibilities

• Act as the single point of contact from the Builder for residents.
• Register, coordinate and track flat and common-area complaints.
• Coordinate with the Builder's respective departments/contractors for complaint resolution.
• Conduct regular site visits and inspect reported issues.
• Provide residents with status updates and expected resolution timelines.
• Maintain a complaint register and submit periodic reports to the Builder.
• Coordinate with the Society/Managing Committee regarding pending and recurring issues.
• Facilitate the smooth transition of maintenance-related matters from the Builder to the Society.

Preferred candidate profile

• HSC qualified with 3 to 10 years of experience, preferably in real estate/property management.
• Strong communication and complaint-handling skills.
• Experience in customer service, CRM or post-possession support preferred.
• Good coordination skills with residents, contractors and internal builder teams.
• Problem-solving attitude with strong follow-up and ownership.
• Basic computer knowledge Excel, email and complaint-management systems.
• Should be polite, patient, presentable and proactive.
• Preference for candidates with residential project/site experience.