social media technical support

Roles and Responsibilities :

• Provide technical support to customers through phone, email, or chat channels.
• Troubleshoot and resolve customer issues related to software products in a timely manner.
• Collaborate with internal teams to identify and implement solutions for complex problems.
• Maintain accurate records of customer interactions using CRM software.

Job Requirements :

• 1-3 years of experience in an International Technical Support role.
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work on rotational shifts including evenings (US shift) from Monday to Friday.