Social Media Manager

Key Responsibilities

• Build and maintain strong, long-term relationships with clients, acting as the primary point of contact.
• Understand client requirements, business goals, and expectations to deliver tailored solutions.
• Coordinate with internal teams (design, marketing, video, and development) to ensure smooth project execution.
• Handle client communication including meetings, follow-ups, and feedback management.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Ensure timely delivery of projects while maintaining quality and client satisfaction.
• Resolve client concerns and issues proactively to maintain trust and retention.
• Prepare and share regular reports on project progress, performance, and outcomes.

Qualifications and Skills

• 2-4 years of experience in Client Relationship Management, Account Management, or similar roles.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Good problem-solving and conflict-resolution skills.
• Basic understanding of digital marketing, branding, or creative services is an added advantage.
• Proficiency in MS Office and project management tools.

Key Competencies

• Client-centric approach with a focus on building trust and long-term relationships.
• Strong coordination and teamwork skills.
• Ability to handle pressure and meet deadlines.
• Proactive and solution-oriented mindset.
• Attention to detail and organisational skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.