Social Media Manager Intern

Role & responsibilities

• Manage the companys social media accounts, including planning, live streaming, scheduling, and publishing engaging content.
• Monitor comments and messages, respond promptly and professionally, and refer sensitive or complex enquiries to the appropriate person.
• Track social media performance and prepare simple reports with recommendations for improvement.
• Welcome visitors, answer calls, and direct enquiries to the right person.
• Manage appointments, meeting schedules, and the reception area.
• Handle routine administrative tasks, such as filing, data entry, preparing documents, and maintaining records.
• Assist with email correspondence and other day-to-day office coordination.
• Keep office supplies and shared spaces organised, and support a professional front desk experience.
• Protect confidential information and represent the organisation positively in all communications.

Preferred candidate profile

• Has experience managing social media accounts and creating content for different platforms.
• Writes clearly and communicates professionally in person, by phone, and online.
• Is friendly, welcoming, organised, and comfortable handling front desk responsibilities.
• Can manage multiple tasks, prioritise work, and meet deadlines.
• Is confident using social media, email, calendars, word processing, and spreadsheets.
• Pays close attention to detail and handles information responsibly.
• Is proactive, dependable, and able to work independently as well as with a team.
• Previous experience in reception, office administration, or customer service is an advantage.