Social Media Escalations Specialist
Spinny · Gurugram · onsite · Posted 1d ago
₹3.0L - ₹5.0L PA1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Designation: Social Media / Email Escalation Specialist
Location: Sector 48, Sohna Road, Gurugram
Point of Contact: Mansi ([phone removed])
Role Requirement:
- Minimum 1 year of experience in handling customer communications over email
- Strong command of written English with the ability to draft clear, concise, and professional responses
- Proven experience in managing sensitive customer escalations with accuracy and urgency
- Ability to coordinate effectively with internal stakeholders to ensure timely resolution of issues
- High attention to detail with strong ownership and accountability for assigned tasks
Sourced from naukri
Skills
Customer EscalationGrievance HandlingGrievance RedressalEmail SupportSocial Media EscalationEscalationsComplaint HandlingEscalation Management
About Spinny
Spinny
Internet
4.1k+
employees
2015
11 years old
Gurgaon,Haryana
India
₹3L – ₹5L PA
This role
About
Spinny Assured Used Cars - Buy with Guaranteed Love. Fully Inspected Highest Quality Second Hand Cars with Money-Back Guarantee. Simple & Transparent Buying.
Industries
Internet
Employee ratings
1,934 reviews
3.6/ 5
Culture
3.4
Career growth
3.0
Work-life
3.3
Employees rate it well for
Work Culture200Senior Management170Salary154Work Life Balance136Job Security109
Find them on