Social Media Community Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

 

Our client is a rapidly growing SaaS company that provides AI-powered marketing technology and customer engagement solutions for businesses looking to scale their digital marketing efforts. Their platform helps marketing teams streamline campaign management, automate customer communications, analyze performance, and optimize lead generation across multiple digital channels.

LOCATION

Fully Remote | 9 AM – 5 PM EST

ROLE OVERVIEW

The Social Media Community Manager will oversee the company's day-to-day social media presence across LinkedIn, X (Twitter), Facebook, Instagram, and other relevant platforms. This role focuses on community engagement, content publishing, brand consistency, and customer interaction rather than developing creative campaigns from scratch.

Working closely with the marketing team, the Social Media Community Manager will publish approved content, engage with audiences, support product launches and marketing campaigns, monitor conversations, and help position the company as a trusted voice within the B2B SaaS marketing space. This role is ideal for someone who enjoys building relationships, maintaining an active online presence, and supporting marketing initiatives through thoughtful community management.

KEY RESPONSIBILITIES

COMMUNITY MANAGEMENT & AUDIENCE ENGAGEMENT

• Monitor and manage daily engagement across LinkedIn, X (Twitter), Facebook, Instagram, and other relevant social platforms.

• Respond professionally to comments, direct messages, and customer inquiries.

• Foster meaningful conversations with customers, prospects, marketing professionals, and industry partners.

• Escalate product questions, support requests, or customer feedback to the appropriate internal teams.

• Help build an engaged community around the company's products, educational content, and brand.

CONTENT PUBLISHING & BRAND CONSISTENCY

• Schedule and publish approved content across all social media channels.

• Review captions, links, hashtags, images, and formatting before publication.

• Ensure all published content aligns with brand voice, messaging, and marketing objectives.

• Repurpose existing blogs, webinars, case studies, customer stories, product announcements, and thought leadership content into social media posts.

• Maintain a consistent publishing schedule across all platforms.

CAMPAIGN & MARKETING SUPPORT

• Support integrated marketing campaigns, product launches, webinars, virtual events, and promotional initiatives.

• Coordinate social media promotion for new product features, customer success stories, and company announcements.

• Collaborate with the marketing team to maximize campaign reach and engagement.

• Assist with employee advocacy and thought leadership initiatives.

SOCIAL LISTENING & MARKET INSIGHTS

• Monitor conversations related to digital marketing, SaaS, AI, automation, and customer engagement.

• Track competitor activity and emerging industry trends.

• Identify recurring customer questions, feature requests, and community feedback.

• Share actionable insights with Marketing, Product Marketing, and Customer Success teams.

ANALYTICS & REPORTING

• Monitor engagement, audience growth, reach, and content performance.

• Prepare recurring social media performance reports.

• Identify opportunities to improve engagement, community participation, and overall social performance.

• Support data-driven optimization of social media activities.

QUALIFICATIONS

EXPERIENCE

• 2–4 years of experience in social media community management.

• Experience supporting B2B SaaS, marketing technology, software, or technology companies preferred.

• Experience managing communities across LinkedIn, X (Twitter), Facebook, and Instagram.

• Experience scheduling and publishing social media content.

• Experience supporting integrated marketing campaigns.

• Experience monitoring engagement metrics and social media performance.

SKILLS

• Strong written English communication and copy-editing skills.

• Strong understanding of B2B social media marketing and community engagement.

• Experience using LinkedIn, X (Twitter), Facebook, and Instagram professionally.

• Experience with Hootsuite, Sprout Social, Buffer, or similar social media management platforms.

• Familiarity with Canva for basic content preparation and image resizing.

• Strong attention to detail and commitment to brand consistency.

• Excellent organizational and time management skills.

• Ability to manage multiple priorities in a fast-paced marketing environment.

• Strong interpersonal and relationship-building skills.

• Analytical mindset with experience reviewing engagement and performance metrics.

WHAT SUCCESS LOOKS LIKE

• Social media channels maintain a consistent, professional, and engaging presence.

• Community engagement increases through timely, meaningful interactions.

• Marketing campaigns receive strong social support and audience participation.

• Content is published accurately and on schedule with minimal errors.

• Community feedback provides valuable insights that support marketing and product initiatives.

• Brand awareness and customer engagement continue to grow across all social platforms.

OPPORTUNITY

This is an opportunity to join a growing SaaS company where marketing and customer engagement are central to business growth. The Social Media Community Manager will work closely with the marketing team to strengthen the company's digital presence, build meaningful relationships with customers and prospects, and help amplify campaigns, product launches, and thought leadership initiatives. This role offers ownership, collaboration, and the opportunity to make a measurable impact on brand awareness and community growth.

APPLICATION PROCESS:

TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED:

• Fill in the application form

• Record a video showcasing your skill sets