Social Media & Community Coordinator

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

 

Our client is a growing consumer brand seeking a highly organized and creative Social Media & Community Coordinator to manage the day-to-day execution of its social media presence while building meaningful relationships with customers, creators, and the broader online community. The company values premium brand storytelling, authentic engagement, and data-driven content strategies that strengthen brand awareness and community growth.

ROLE OVERVIEW

As the Social Media & Community Coordinator, you will own the execution of the company's social media calendar, oversee content publishing across multiple platforms, engage with the online community, and support creator initiatives. You'll collaborate closely with Creative and Partnerships teams to adapt content, monitor performance, and ensure every interaction reflects the brand's voice and values.

This role is ideal for someone who enjoys combining content execution, community management, creative collaboration, and social media strategy in a fast-paced environment.

LOCATION

Fully Remote | 9:00 AM - 5:00 PM EST

KEY RESPONSIBILITIES

SOCIAL MEDIA PLANNING & CONTENT MANAGEMENT

• Own and maintain the weekly social media content calendar across Instagram, TikTok, YouTube, X, LinkedIn, and Facebook.

• Collaborate with Creative and Partnerships teams to plan upcoming campaigns and content initiatives.

• Bring platform-specific content ideas, trends, and storytelling recommendations to planning meetings.

• Ensure content progresses smoothly from concept through approval and publication.

• Follow up with internal stakeholders to secure assets, approvals, and feedback on schedule.

CONTENT ADAPTATION & PUBLISHING

• Publish content across all social media platforms while ensuring accuracy, consistency, and brand alignment.

• Adapt existing creative assets for different channels, formats, and audiences.

• Determine when content should be repurposed versus customized for specific platforms.

• Maintain a consistent publishing cadence while following platform best practices.

CONTENT EDITING & CREATIVE SUPPORT

• Create lightweight edits using existing photography, videos, and branded assets.

• Resize, crop, reformat, and enhance creative assets for multiple social platforms.

• Edit approximately three short-form videos per week for Instagram Reels, TikTok, and YouTube Shorts.

• Collaborate with Creative teams when additional assets or revisions are needed.

COMMUNITY MANAGEMENT & CUSTOMER ENGAGEMENT

• Serve as the primary point of contact across comments, direct messages, tags, and mentions.

• Monitor community activity daily across all major social platforms.

• Respond to customer questions and conversations using the brand's approved voice and messaging.

• Identify recurring customer feedback, questions, and engagement trends.

• Share meaningful community insights with internal teams.

CREATOR & USER-GENERATED CONTENT (UGC) SUPPORT

• Identify creators and user-generated content opportunities aligned with the brand.

• Support creator outreach through approved messaging and communication.

• Organize creator submissions, responses, and collaboration opportunities.

• Coordinate with internal teams to ensure promising opportunities are followed through appropriately.

PERFORMANCE TRACKING & WORKFLOW MANAGEMENT

• Prepare weekly social media performance summaries highlighting engagement, growth, top-performing content, audience feedback, and optimization opportunities.

• Recommend content improvements based on analytics and platform performance.

• Maintain organized workflows, content calendars, and asset management systems using Monday.com http://Monday.com, Figma, Google Drive, Google Calendar, Slack, and similar tools.

QUALIFICATIONS

EXPERIENCE

• 2–4 years of experience managing social media for consumer, lifestyle, fashion, technology, music, design, or similar brands.

• Experience managing multiple social media platforms and maintaining content calendars.

• Experience with community management, customer engagement, and user-generated content initiatives.

• Experience adapting content for different audiences and platform-specific best practices.

SKILLS

• Strong understanding of Instagram, TikTok, YouTube Shorts, X, LinkedIn, and Facebook, with the ability to tailor content for each platform's audience and behavior.

• Experience using Figma, Canva, or similar creative tools to adapt marketing assets and create simple visual content.

• Strong video editing skills using CapCut or similar platforms to create engaging short-form content.

• Excellent copywriting skills with the ability to adapt tone and messaging across captions, comments, and community interactions while maintaining a consistent brand voice.

• Strong organizational skills with experience managing editorial calendars, content workflows, and collaboration platforms such as Monday.com http://Monday.com, Google Drive, Google Calendar, and Slack.

• Experience interpreting social media analytics and performance metrics to identify trends, improve engagement, and recommend future content strategies.

MINDSET & ATTRIBUTES

• Highly organized with exceptional attention to detail.

• Creative with strong judgment for premium brand storytelling.

• Community-focused and passionate about audience engagement.

• Proactive, dependable, and comfortable managing multiple priorities.

• Curious about social media trends and evolving platform behavior.

• Collaborative while capable of working independently.

WHAT SUCCESS LOOKS LIKE

• Social channels consistently publish engaging, high-quality content aligned with the brand.

• Weekly content calendars are organized, approved, and executed on time.

• Community engagement is timely, authentic, and aligned with the company's voice.

• Short-form video content continues to improve in quality and performance.

• Creator relationships and user-generated content initiatives contribute to stronger brand awareness.

• Performance insights help drive continuous improvements in content strategy and audience engagement.

OPPORTUNITY

This is an exciting opportunity to help shape the voice and community of a growing consumer brand. You'll play a key role in building meaningful customer relationships, supporting creator partnerships, and ensuring social media remains an engaging, consistent, and impactful channel for long-term brand growth.

APPLICATION PROCESS:

TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED:

• Fill in the application form

• Record a video showcasing your skill sets