Social Media Chat Executive
FirstMeridian Business Services · Noida · onsite · Posted 42d ago
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About this role
Job Title: Customer Support Executive Social Media Chat
Location: Noida sector 63
Role Overview:
We are hiring Customer Support Executives for a Social Media Chat process. The candidate will be responsible for handling customer queries through social media and digital chat platforms and ensuring a smooth customer experience.
Key Responsibilities:
• Handle customer queries and complaints through social media chat.
• Respond to customers through platforms such as Facebook, Instagram and WhatsApp.
• Provide accurate information and resolve customer concerns professionally.
• Maintain response quality and meet defined TAT and performance parameters.
• Escalate complex customer issues to the relevant team.
• Maintain a high level of customer satisfaction.
Eligibility:
• Graduate in any discipline.
• Minimum 6 months1 year of experience in Social Media Chat
• Excellent written and verbal communication skills.
• Good typing speed and basic computer knowledge.
• Strong customer-handling and problem-solving skills.
• Immediate joiners preferred.
Work Details:
• Location: Noida
• Work Mode: Work From Office
• Shift: Day Shift
• Working Days: 6 Days Working
• Week Off: Rotational
• Joining: Immediate
Interested candidates can share their updated CV at [phone removed] ( HR Vandana )
Sourced from naukri
Skills
About FirstMeridian Business Services
FirstMeridian Business Services
Recruitment
130
employees
2018
8 years old
Bengaluru, Karnataka
India
₹5.3L PA avg
Avg at FirstMeridian Business Services
₹2L – ₹3.8L PA
This role
About
With presence in 25+ locations pan India, It is one of the leading manpower provider with 45,000+ associates across service lines of Sales Force, Merchandising, Audit, Retail Marketing Solutions delivered on along with CRM and Mobile application platforms. We provide the best-in-industry HR environment to attract and retain talent. An array of blue-chip clientele, comprising more than 40 Multinationals companies and is also substantiated by demonstrated expertise across multiple sectors. Our growing client roster continues to give us the opportunity to learn from our collaborators every day. We look at every new project as a chance to grow, to challenge ourselves, to give our clients more than they ask for, and to push the boundaries of whats possible.
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