SOC Supervisor
Optum Global Solutions · Gurugram · onsite · Posted 23d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
The Security Operations Center (SOC) Supervisor supports the Global Intelligence Operations (GIO) by providing operational oversight, shift leadership, and handson support for realtime security monitoring and incident response. This role combines supervisory responsibilities with the ability to perform SOC Operator functions to ensure uninterrupted 24/7/365 operations. Operating within established procedures and governance frameworks, the SOC Supervisor is responsible for maintaining operational tempo, ensuring quality and consistency in incident handling, and serving as the primary escalation point during assigned shifts.
Primary Responsibilities - Provide shiftlevel supervision and oversight for SOC Operators, ensuring consistent execution of monitoring, intake, and escalation procedures
- Actively perform SOC Operator duties as needed to maintain coverage during staffing gaps, surge periods, or complex incidents
- Serve as the primary escalation point for security incidents requiring advanced judgment, coordination, or leadership awareness
- Monitor enterprise physical security systems, alarms, and operational dashboards to maintain realtime situational awareness
- Review incident documentation for accuracy, completeness, and adherence to established standards
- Coordinate response activities with site security teams, Executive Protection, facilities, vendors, and (GIO) counterparts as required
- Provide realtime guidance and decision support to SOC Operators during active incidents
- Proficiency of the local language of the country were monitoring center is located and English (written and verbal) is required to support site-level operational needs and coordination with local emergency services Successful completion of enterprise background screening, and any additional vetting required to access corporate security systems
- Ensure structured shift handovers are completed, including transfer of incident ownership and situational awareness
- Identify operational issues, procedural gaps, or recurring challenges and elevate them to leadership with recommended improvements
- Support onboarding, coaching, and daytoday performance guidance for SOC Operators
- Enforce compliance with enterprise security policies, governance standards, and confidentiality requirements
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
- 2+ years of experience in security operations, monitoring, dispatch, emergency coordination, or a related operational role
- Demonstrated experience working in a Security Operations Center (SOC), Regional SOC (RSOC), or comparable 24/7 operations environment
- Proven ability to lead or oversee operational activities in realtime, highpressure situations
- Solid written and verbal communication skills, including experience providing guidance and escalation updates
- Demonstrated ability to balance supervisory responsibilities with handson operational execution
- Proven high attention to detail and sound judgment when handling sensitive or highimpact security incidents
- Shift leadership and realtime operational oversight
- Advanced incident triage and escalation decisionmaking
- Handson security monitoring and response execution
- Quality control and operational documentation review
- Proven clear, confident, and professional communication
- Coaching and onthejob guidance
- Task prioritization and workload balancing under pressure
- Proven team collaboration and accountability in a 24/7 operations center environment
- Experience serving as a lead operator, shift lead, or acting supervisor in an operations center environment.
- Familiarity with enterprise physical security systems, alarm monitoring platforms, and incident management tools
Sourced from naukri
Skills
SOCIncident Managementsecurity operationsphysical securityIncident ResponseSecurity systemsSecurity Operations CenterSecurity MonitoringPhysical security systemsOnboardingQuality ControlCommunication SkillsVettingcompliance
About Optum Global Solutions
Optum Global Solutions
IT Services & Consulting
33.0k+
employees
2002
24 years old
Hyderabad / Secunderabad, Telangana
India
₹11L PA avg
Avg at Optum Global Solutions
About
We are at the helm of a digital health care revolution, which is being accelerated by a combination of technology and talent. We build and deliver end-to-end digital health solutions for our clients.
Industries
IT Services & ConsultingHardware & NetworkingHealthcareSoftware Product
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